Nicky Stanley, Assoc Cipd, Cmgr Mcmi Email & Phone Number

As an Operations Manager at Genesis Capital, a leading finance and leasing company, I leverage my 17+ years of experience and my credentials from the Chartered Management Institute (CMI) and the Chartered Institute of Personnel and Development (CIPD) to ensure operational excellence, compliance, and quality across the organization.I manage a range of functions, such as internal auditing, reporting, FCA compliance, human resources, performance management, and executive assistance, while delivering outstanding customer service, vendor satisfaction, and profitability. I am also the point of contact for any complaints. I enjoy working with diverse and dynamic teams, and I constantly seek to improve processes and procedures, contribute to departmental projects, and empower my colleagues. My mission is to support the growth and success of Genesis Capital and its clients through effective operations, compliance, and human resources management.

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  Operations, Compliance And Hr Manager

  Genesis Capital (Finance & Leasing) Limited

  Oct 2015 - Present - Hampton Hill

  - Quality assurance to include; internal auditing and reporting, FCA compliance auditing and reporting, updating of compliance and quality policies and manuals. - Human resources administration to include; recruitment, interviews, inductions, training, reviews, HR records, performance management, equality, diversity and inclusion advocate - Responsible for ensuring that any complaints received are dealt with in line with policy - Responsible for sending online customer/vendor feedback survey - Focus on meeting vendor and customer expectations without compromising profitability - To accurately check and approve agreements loaded by administrators - Executive assistance as and when required on specific projects - To act as a point of contact for the processing of technical contracts giving guidance - Assist with general office management - Social secretary organising company events