Nic Medlock Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Key responsibilitiesWorking in collaboration with the platforms team and other stakeholders to continuously improve and extend the range of products and platforms that connect teachers and students with our content in the Primary education space.Working with platform owners to define and execute product strategy, in line with the company and divisional strategy, and core divisional and product objectives.Utilising this strategy and a range of other resources including… Show more Key responsibilitiesWorking in collaboration with the platforms team and other stakeholders to continuously improve and extend the range of products and platforms that connect teachers and students with our content in the Primary education space.Working with platform owners to define and execute product strategy, in line with the company and divisional strategy, and core divisional and product objectives.Utilising this strategy and a range of other resources including user research, customer feedback and analytics, to define and be accountable for the delivery of the product backlog.- Communicating the product plan- Being a hub of all knowledge for products to support sales team members including product demonstrations- Owning/coordinating critical issue response, resolution and root cause analysis Show less

Melbourne, Australia

Responsible for driving delivery in two Agile teams, by representing the Customer both internal and external.Working with the Product Manager to gain product vision and commercial goals to provide detailed analysis and derive requirements with the team.Champion and lead internal product information including training and update sessions to enable the wider company to be aware of short and long term objectives and direction of the team.Working on MessageMedia's next… Show more Responsible for driving delivery in two Agile teams, by representing the Customer both internal and external.Working with the Product Manager to gain product vision and commercial goals to provide detailed analysis and derive requirements with the team.Champion and lead internal product information including training and update sessions to enable the wider company to be aware of short and long term objectives and direction of the team.Working on MessageMedia's next generation web product with a modern React front-end and PHP middleware, integrating with our existing SMS infrastructure.Ensuring a smooth transition for existing customers of our legacy platform to the new platform when ready was one of our main aims, while also developing the platform to support the many different markets that we served. Show less

Melbourne, Australia

Key responsibilitiesDeliver high quality software to our customers by minimising the number of bugs that get into production and to ensure a quality customer experience.Responsible for implementing a full suite of automated tests to help the move to continuous deployment of our new web product.

Melbourne, Australia

Key responsibilitiesTo delight our customers by providing outstanding Technical and Account Management Support, contribute to improvements in processes and reporting across the MessageMedia Technical Support group.Responsible for providing first and second tier customer support for our web and API products.Provide required product and technical knowledge to aid in on-boarding of new customers to help integrate our platforms into their existing systems and… Show more Key responsibilitiesTo delight our customers by providing outstanding Technical and Account Management Support, contribute to improvements in processes and reporting across the MessageMedia Technical Support group.Responsible for providing first and second tier customer support for our web and API products.Provide required product and technical knowledge to aid in on-boarding of new customers to help integrate our platforms into their existing systems and processes.Help onboard and train new colleagues on our products and how to support and troubleshoot issues with them. Show less

Malvern

Key ResponsibilitiesProvide customers with a high standard of Sales and I.T Support including delivering outstanding customer service an exceeding customer expectations.• Maintain system and product knowledge to allow full support of issues• Effectively communicate and create relationships with customers• Maintain highest level of customer service• Follow defined security measures to protect store

Bachelor'S Degree, Computer Science, 5.6/7.0 Gpa

Received High Distinctions in: -C++ Programming -Applications Development for Windows Received Distinctions in: -Data Structures -Ethics.

High School Certificate, Software Design & Devlopment, Information Technology Cert Ii/Iii, Physics, 2 Unit Mathematics