Nicole Johnson Email & Phone Number

Canada

. Efficiently spearhead the coordination of various leadership meetings and document preparation including the inaugural Student Commons Management Committee. . Developed a reader friendly tracking system that captured major decisions undertaken by the UTSU Management Committee as well as committees of the 2021/2022 Board of Directors. . Ensure that Corporation Canada filings were completed on time to avoid penalties.. Provided thorough inputs/feedback on organizational policies being developed to enhance organizational performance and operations. . Provided support with preparing detailed and accurate minutes of several managerial meetings. . Developed a training plan as part of onboarding initiatives for members of the Board/SCMC.

Canada

• Supervised and trained a staff complement of four officers by ensuring observance of operational and administrative protocols which led to over 10% increase in output of compliant applications processed.• Reviewed and approved all applications received before transmission to respective Jamaican Government agencies for final processing.• Created content for the Consulate's social media platforms to disseminate timely and accurate information for access by external clients.• Delivered keynote messages and greetings on behalf of the Government of Jamaica at fundraising and philanthropic events orchestrated by members of the Jamaican Canadian community.• Catered to a population of 250,000 Jamaicans residing in the Greater Toronto Area through the provision of sound consular services.• Partnered with Jamaican-Canadian organizations in the Greater Toronto Area, to catalogue and communicate their concerns and interests to the Ministry of Foreign Affairs and Foreign Trade of Jamaica that informed the development of Jamaica's National Diaspora Policy. • Evaluated internal processes/work flow to identify deficiencies and introduce corrective measures which led to increased customer satisfaction.• Advocated Jamaica's Foreign Policy objectives to Canadian Government officials.• Coordinated Special Events held under the auspices of the Consul-General.

Trinidad And Tobago

High Commission for Jamaica, Trinidad & Tobago- First Secretary Sept 2013 - Sept 2017• Provided sound consular advice to Jamaicans residing in the Eastern Caribbean in keeping with Jamaica's Foreign Policy thrust.• Monitored political, economic and social developments in designated countries within the Eastern Caribbean and Suriname.• Advocated Jamaica's Foreign Policy objectives through preparation of briefs and/or reports for regional conferences and meetings of the Association of Caribbean States and CARICOM. • Oversaw the processing of Consular documentation required for immigration purposes.

• Provided sound consular advice on a wide range of issues affecting both Jamaicans home and abroad.• Liaised with NGO’s, Government agencies, the Diplomatic Corps and Jamaican Missions overseas to facilitate the onward transmission of documents and/or conduct research on consular related matters.• Conducted research and draft reports concerning the process of engaging the Jamaican Diaspora which forms a part of the Jamaican Government’s foreign policy.• Prepared briefs conveying Jamaica’s foreign policy stance on international issues to guide Jamaica’s delegation to regional and international meetings.

Kingston, Jamaica

• Conducted market research to implement more affordable products, improving monthly sales. • Increased sales margin by 20% on alcoholic beverages that were previously being undersold.• Liaised with over fifty suppliers supplementing inventory and confirm the receipt of goods.• Enhanced customer satisfaction with timely and professional processing of customer complaints/queries.• Assisted in the management of a team/staff complement of six employees.

Kingston, Jamaica

• Provided high level administrative support to the CEO of a leading construction firm with annual revenues exceeding USD30 million.• Coordinated numerous in house and external meetings, providing company reports and meeting minutes.• Introduced the use of spreadsheets to effectively monitor and identify any discrepancies with respect to expenses incurred to operate the company cafeteria.• Conducted preliminary interviews to select potential Customer Service Representatives to assist Sales Executives with processing customer orders.

Kingston, Jamaica

• Developed a tracking database for the dissemination of pension payments which increased efficiency by 50%.• Processed 80% of backlogged payments owed to former government employees within two months.• Efficiently entered government loan payments using the public debt management software from which audit trails were generated and used to assist in the preparation of government financial reports.

Master'S Degree, Business Administration And Management, General, Distinction

Undergraduate, Political Science And Ibero American Studies, Honours