Nico Chen Email & Phone Number

London, England, United Kingdom

• Conducted primary and secondary market research on the UK medical aesthetics industry to identify market trends and target audience.
• Supported the completion of medical aesthetic product designs to strenghten the organisation’s brand position in the marketplace.
• Managed the surgeons’ schedule and inventory to maintain busniness standards.
• Coordinated with the marketing team to manage public relations (PR) and sales expectations to maintain brand reputation.
• Handled client enquiries and administrative tasks to ensure the smooth operation of the clinic.
• Provided consultancy to clients answering surgery specific questions and offered relevant advice. I was able to gain trust which has resulted in 90% reoccurent client visits.

Glasgow, Scotland, United Kingdom

• Assisted with retail promotional activities that led to an increase in company's sales by over 70%.
• Managed the official digital platforms that led to an increase in brand awareness measured via the digital analytic’s toolkit.
• Improved visual merchandising practices by adapting to the customer’s shopping habits. This led to an increase in sales and customer retention.
• Identified new product range expansion opportunities according to market demand.