Nico Krüger Email and Phone Number
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A results-driven leader with a strong technical background and a passion for mentoring teams toward success. Over the years, I’ve honed my ability to navigate complex challenges, inspire collaboration, and drive business strategy. I’m dedicated to empowering my teams, removing obstacles, and fostering a culture of growth and innovation. Whether speaking to diverse audiences, solving technical challenges, or steering strategic initiatives, I thrive in environments where I can uplift those around me and deliver results.Currently I am responsible for leading the customer success, solutions engineering and technical support teams at Rollbar including the expansion and use of AI solutions to serve our customers and increase gross and net retention and overall customer satisfaction.My International experience covers companies in Australia, New Zealand, Belgium, Germany, UK, USA, Japan, China, Korea, Sweden, Holland, South Africa, and Austria.
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Senior Director, Sales EngineeringPerforce SoftwareMinneapolis, Mn, Us
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Head Of Customer Success And Solutions EngineeringRollbar Dec 2024 - PresentSan Francisco, California, UsAs the Head of Customer Success and Solutions Engineering at Rollbar, I lead the charge in ensuring exceptional customer experiences while driving scalable technical solutions. My role combines strategic leadership with hands-on collaboration to:- Build and lead high-performing teams focused on customer satisfaction and retention.- Deliver innovative, customer-centric technical solutions that address complex challenges.- Partner cross-functionally with Product, Engineering, Marketing and Sales to align customer outcomes with business goals.- Advocate for customer needs, leveraging insights to inform product development and continuous improvement.- Align marketing activities with sales and product goals.Through proactive strategies and a customer-first mindset, I’ve driven measurable impact for both our customers and shareholders.This blend of leadership, technical acumen, and customer advocacy fuels my commitment to delivering results that matter. -
Board ObserverRollbar Dec 2022 - PresentSan Francisco, California, UsBoard Observer as part of the Rollbar Executive team.
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Senior Director, Sales And Solutions Engineering / Customer EngineeringRollbar Jan 2021 - Dec 2024San Francisco, California, UsLead the Global Customer Engineering Teams which include Pre Sales Eng, Solutions Eng, Customer Success, Technical Support.Rollbar is a full-stack error monitoring platform. Developers use it to find, reproduce, and fix bugs many times faster than legacy solutions (like digging through log files or responding to customer support issues).It works by integrating into each part of the application: client (iOS, Android, JS) and server (Ruby, Python, Node, PHP, many others). This gives us code-level visibility on errors that happen in production. When an error is detected, our libraries collect a wealth of data about the error (e.g. which lines of code) and its context (e.g. which user was affected), and report it to our API. Then we analyze, de-dupe, send alerts, and prepare the data for further analysis by the developer.Large customers love us for our ability to de-dupe millions of errors into root causes that they can search, sort, and prioritize. Teams of all sizes love being able to respond quickly to new bugs that appear in production, and rest easy knowing that when something breaks, Rollbar tells them.
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Director Of Global Sales EngineeringPerforce Software Jun 2019 - Jan 2021Minneapolis, Mn, Us- Lead, mentor, recruit and develop a diverse and effective SE team. - Refine and scale core sales engineering processes such as discovery, technical qualification, custom demos, workshops, and proof-of-concepts.- Coach SEs on developing customer-facing collateral e.g. presentations, demos, proposals, and solution designs.- Coach SEs on technical selling skills and provide constructive feedback- Develop an internal knowledge base to enable team members to access key information such as use cases, solution designs, POCs, assets, training, etc- Collaborate with the Sales team to create account plans and design, create and present business solutions to improve customer revenue growth.- Collaborate with a variety of internal functional areas to ensure solutions are implemented and supported in line with customer expectations.- Provide input on product development or enhancements to existing products to product management function.- Participate in regional industry events/organizations and represent the company as a thought leader.- Maintain knowledge of broader technology landscape and developments related to DevOps, ALM, Agile, Kanban, Test Automation and Mobile Testing.Products Covered: Helix ALM, TestTrack,, Helix ALM InSync Hansoft, Perfecto Mobile, Helix Core, P4.
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Technical Sales And Professional Services ManagerPerforce Software Sep 2017 - Jun 2019Minneapolis, Mn, UsLead the technical sales and services team for application lifecycle management (ALM) and Hansoft within Perforce Software. Product specialist for large deployments and key accounts worldwide on the ALM and Hansoft product lines.Align business for growth by restructuring pre and post sales as well as support teams within ALM / Hansoft division. Take lead on product positioning and market verticals to grow ALM / Hansoft business.
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Principal Solutions EngineerPerforce Software Jan 2017 - Sep 2017Minneapolis, Mn, UsLead Pre and Post sales technical work for sales team internationally on ALM and Agile solutions (Helix ALM and Hansoft).Deliver pre sales presentations, product presentations, deep technical product knowledge and large account support..
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Principal Solutions EngineerSeapine Software Inc Jul 2005 - Jan 2017Mason, Oh, UsEstablish the Asia-Pacific office to drive sales and services in the region. Present the solutions to engineers and executives; this includes public conference presentations. Create and execute project management plans for delivery of solutions and services.- Product specialist for Seapine ALM, SDLC solutions. - Agile Product Specialist for Seapine ALM, SDLC solutions.- Project Management of all consulting engagements in the region.- Engineered the AgileTaskboard for Seapine TestTrack ALM Solution (.Net).- Pre and post-sales services.- Move solution into MS Azure Cloud to help cloud business. -
Technical ConsultantSeapine Software Inc Oct 2003 - Jul 2005Mason, Oh, UsInternational product specialist performing pre and post sales services, consulting, training in Europe, Asia and Africa.Product specialist for TestTrack Pro, TestTrack TCM, SurroundSCM and QA Wizard Pro.
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Technical ConsultantSandbox Jan 2002 - Sep 2003Johannesburg, Gauteng, ZaStarting at pre sales and support, I was later included in the software development team developing and testing risk management applications. My role included product specialist for SDLC, ALM solutions including Borland StarTeam, CaliberRM, PVCS Version Manager / Tracker, Dimensions and Seapine Software products.
Nico Krüger Skills
Nico Krüger Education Details
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Harvard Business SchoolDisruptive Strategy -
Fordham UniversityGeneral
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ScrumallianceScrummaster
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VtisSoftware Engineering
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Iie Varsity CollegeComputer Engineering
Frequently Asked Questions about Nico Krüger
What company does Nico Krüger work for?
Nico Krüger works for Perforce Software
What is Nico Krüger's role at the current company?
Nico Krüger's current role is Senior Director, Sales Engineering.
What is Nico Krüger's email address?
Nico Krüger's email address is nk****@****rce.com
What is Nico Krüger's direct phone number?
Nico Krüger's direct phone number is +161229*****
What schools did Nico Krüger attend?
Nico Krüger attended Harvard Business School, Fordham University, Scrumalliance, Vtis, Iie Varsity College.
What skills is Nico Krüger known for?
Nico Krüger has skills like Agile Methodologies, Sdlc, Scrum, Software Development, Software Project Management, Testing, Test Automation, Requirements Management, Pre Sales, .net, Software Quality Assurance, Requirements Analysis.
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