Nicola Crompton Email & Phone Number

Birmingham, England, United Kingdom

Birmingham, United Kingdom

Responsible for leading a team of 15 Relationship Support Officers who provide high quality operational support to Business Banking Relationship Manangers and customers whilst complying with Bank operational and audit requirements. Additionally responsible for the day to day running of the centre ensuring work is processed within service level agreements.

Birmingham, United Kingdom

I was responsible for the performance management of individuals as well as being responsible for overseeing the daily activities within the team. The job demanded excellent organisation skills, the ability to work well under pressure and most importantly the ability to coach, drive and develop individuals.My main responsibilities were -• Responsible for leading a team of 10 FTE• Effectively organised the daily work volumes within the team ensuring the agreed service level… Show more I was responsible for the performance management of individuals as well as being responsible for overseeing the daily activities within the team. The job demanded excellent organisation skills, the ability to work well under pressure and most importantly the ability to coach, drive and develop individuals.My main responsibilities were -• Responsible for leading a team of 10 FTE• Effectively organised the daily work volumes within the team ensuring the agreed service level agreements are met. • Monitored sickness absence in-line with bank policy.• Conducted regular performance appraisals, setting and reviewing personal and bank objectives. • Ensured any underperformance is dealt with accordingly. Setting effective performance improvement plans. • Completed regular call monitoring. Delivering effective feedback and additional coaching where necessary.• Provided direction and set performance expectations for the team and individuals. • Motivated staff carrying out regular team meetings and team building sessions.• Ensured policies and procedures were followed to ensure compliance.• Contributed towards making key business decisions and implementined changes to improve operational effectiveness.• Delivered exceptional customer service both internally and externally.• Took ownership of issues and complaints, ensuring all are dealt with in a timely manner.• Effectively communicated with a number of people and teams within my immediate and wider business area. Show less

Wigan, United Kingdom

Wigan, United Kingdom

Education record

Activities and Societies: A levels - Psychology, Biology, History

High School