A highly motivated and results driven operational manager with an expert knowledge of all areas of Asset Finance. Extensive experience of identifying, managing and implementing change with a proven ability to prioritise and achieve tight dead lines. Continually exceeded personal objectives in performance management with the delivery of the teams objectives and ultimately providing the best customer experience.

•As part of the closure project team I was key in supporting the business during the run down process ensuring that data migrations were completed and transferred within the time frames agreed.• Being a main contact for the purchaser of the ING business portfolio I achieved a seamless handover of the operational procedures and data to ensure our customers continued to receive a high level of service. • Conducted process reviews of the End of Lease and Customer Service… Show more •As part of the closure project team I was key in supporting the business during the run down process ensuring that data migrations were completed and transferred within the time frames agreed.• Being a main contact for the purchaser of the ING business portfolio I achieved a seamless handover of the operational procedures and data to ensure our customers continued to receive a high level of service. • Conducted process reviews of the End of Lease and Customer Service responsibilities to identify efficiencies. • Tested and implemented revised workload allocation via the system for the Customer Service teams which improved workflow and management information. • Support the customer service teams in understanding and solving system issues.• Working in conjunction with the Change Management team to implement required changes into the business areas. • Solely responsible for managing a large complex portfolio for one of our key intermediaries. • Liaising with the Finance Reconciliation department in identifying processing weaknesses and applying corrective procedures.• Authorisation for the release of funds for supplier payments, refunds of overpayments and chargeable collections costs up to £250k. Show less

• To effectively manage a team to ensure the business achieved its business targets of £100m per month.• Mentoring and supporting the team to aid in successfully meeting both individual and departmental objectives which resulted in excess of 90% of the deals received being paid out on the same day, an average of 180 deals per day.• Ensure staff are trained, compliant and aware of the requirements for each transaction they process.• Produce Management statistics to ensure… Show more • To effectively manage a team to ensure the business achieved its business targets of £100m per month.• Mentoring and supporting the team to aid in successfully meeting both individual and departmental objectives which resulted in excess of 90% of the deals received being paid out on the same day, an average of 180 deals per day.• Ensure staff are trained, compliant and aware of the requirements for each transaction they process.• Produce Management statistics to ensure turn around times are adhered to. • Liaised with Credit and Payout teams daily to ensure customer needs were met. Show less

• Responsible for the investigation of all unallocated cash receipts which would average 200 per day ensuring cases were actioned on a daily basis with funds being allocated correctly or refunded back to the customer. • Initiated a cross skilling of people from the three separate teams within customer services so resource could be flexible as work volumes dictated ensuring all service levels were achieved. Successful team members were seconded to other departments to gain further… Show more • Responsible for the investigation of all unallocated cash receipts which would average 200 per day ensuring cases were actioned on a daily basis with funds being allocated correctly or refunded back to the customer. • Initiated a cross skilling of people from the three separate teams within customer services so resource could be flexible as work volumes dictated ensuring all service levels were achieved. Successful team members were seconded to other departments to gain further experience and develop skills. • Ensured corporate compliance and legislation procedures were applied at all times.• Payment and reconciliation of 150 supplier service contracts (annually worth £4 million).• Authorisation of customer documentation for all in life amendments and financial changes to the leasing system. • Underwriting Authority of £15,000 for customers requiring their agreements to be rescheduled or novated. • Created a monthly balloon payment report for the brokers so they could proactively generate new business with their customer whilst ensuring ING rental repayments were made on time. Show less

• Managed a new team through the merger with Abbey National under extremely challenging circumstances.• Coaching the team on the variety of leasing products to enable them to deal with the enquiries they received. • Supporting the brokers by providing settlement quotations and negotiating special settlement rates.

• As part of the project management team which was responsible in merging the ING and Abbey National business units into new premises at Redhill in 2005, and effectively handling and overcoming challenges of setting up a new business in a new building with minimal trained existing staff and a new leasing system.• Restructure existing business units to accommodate significant increased business volumes. • Use initiative and experience to create and develop new procedures and… Show more • As part of the project management team which was responsible in merging the ING and Abbey National business units into new premises at Redhill in 2005, and effectively handling and overcoming challenges of setting up a new business in a new building with minimal trained existing staff and a new leasing system.• Restructure existing business units to accommodate significant increased business volumes. • Use initiative and experience to create and develop new procedures and workflows for the new departments.• Testing enhancements to the leasing system and delivery to the business including training. Show less

Sales Support Supervisor March 2001 – February 2004Sales Support Co-ordinator September 1999 – March 2001New Business Administrator October 1997 – September 1999

I undertook various roles within the Personal Pension and Group Occupational Pension Schemes starting as a New Business Individual Pensions administrator, progressing to Broker New Business dealing with the introducers and providing quotations and finally as Section Leader of the policy servicing team handling reconciliations of unallocated cash and data cleansing.