Previously STANLEY Security

Previously CIAProject managing multiple new business initiatives on a global scale, specialising in bringing new products and services to market.• Manage multiple projects at one time to deliver on time and within costs agreed.• Develop and manage realistic project plans using Smartsheets, Excel Projects & Miro.• Manage and identify project and programme risks.• Liaise with various stakeholders at all levels. • Monitor costs, timescales, resources and take action when these deviate from the agreed tolerances.

Manage company’s premier accounts identifying upselling opportunities and reducing attrition.• Arrange annual account reviews with all premier customers. • Take ownership of customer complaints ensuring resolutions.• Identify upselling opportunities to increase sales revenue from existing accounts. • Gain commitment from existing premier accounts for future revenue security. • Design new Intruder, CCTV, Access Control Systems to include tender quotations.• Follow up quotations and make conditional offers to gain customer commitment. • Produce monthly, quarterly, annual reports and presentations.

Manage a team of retention, sales, operations and marketing administrators. • Support the company directors to ensure the smooth running of the business in all areas. • Make efficiencies, improve profitability and ultimately develop the business. • Carry out SWOT meetings and implement changes to make improvements. • Review company processes and procedures regularly.• Audit work in all departments. • Manage forecasting and margin figures to ensure consistent profitability.• Produce reports and presentations on various projects. • Attend and supervise marketing projects in and out of the business. • Motivate sales staff to reach goals set on a monthly/annual basis.• Support the sales design team.

Manage a team of administrators ensuring the smooth day to day running of the admin department. • Monitor and analyse stats and management reports. • Hold monthly team meetings ensuring communication is maintained throughout the business. • Carry out monthly 1-2-1's and yearly appraisals for all staff. • Implementing learning and development plans for each team member. • Action holiday requests whilst managing sufficient cover for the department at all times. • Deal with escalated departmental issues including complaints. • Provide exceptional customer service to all internal and external customers. • Take forward and implement changes to benefit our customers and the company. • Represent the company as their senior fire Marshal.• Delivering excellent customer service to each and every customer.• Adhering to strict deadlines.

Identifying team's development areas and implementing personal development plans for each of them whilst maintaining key customer accounts to ensure the smooth running of installations from start to finish. • Deal with escalated customer complaints. • Support the team and team managers within the ISC and share best practice. • Co-ordinating customers Kitchen & Bathroom installations from start to finish. • Receive and action incoming calls from external and internal customers. • Perform on the job training of key processes and work with individuals to develop their skills. • Monitor and analyse key data and reports implementing plans to maintain and improve performance. • Liaise with installers on a daily basis to support with issues out on the field. • Maintain accurate customer files and records including general administration duties. • Ensure timely and regular communication is made.