part of the EMEA M365 Exchange Online escalation team since 2019, leading it since 2023

Technical specialization:- Exchange Online mail flow, Exchange Online Protection, Advanced Threat Protection;- EXO mail flow integration with 3rd parties (IronPort, Exclaimer, Barracuda, Salesforce, other);- Exchange On-Prem basic mail flow (TLS, connectors, mess tracking, SMTP logs, transport rules);- Office 365 Message Encryption;- Exchange Online Mailboxes, data archiving, data retention & holds, data recovery;- Exchange Online Auditing, mailbox breach prevention and mitigation;- Office 365 domain / users / mailboxes / groups management;- Exchange Online related PowerShell scripts, offered on a "best effort" basis;Knowledge management:- Liaising with Escalation Engineers in order to understand technical updates and changes;- Monitoring social media Office 365 pages in order to get the latest tech news & trends;- Designing and delivering internal communications on handling new product features;- Identifying EXO knowledge gaps & sensitive topics in the engineers' work;- Designing training plans meant to cover both technical & customer handling practices;- Delivering workshops and trainings for all support engineers, focused on EXO topics;- Assessing post-training performances to understand the knowledge assimilation rate and fine tune future training sessions;

Focused on Exchange Online mail flow and mailboxes.Medium lvl usage of PowerShell. Self-taught PowerShell scripting.Medium lvl knowledge of: Outlook, Exchange hybrids, domain & users management.Qualifications: MCP - 346 - "Managing Office 365 Identities and Requirements"

General exposure to the following Office 365 related techs & subjects: Outlook, Office, AD Connect, Identity, ADFS, Hybrids, Migrations, EXO Mail Flow, EXO Mailboxes.

Provided 1st level tech support on all IT related issues and requests [remotely, phone/mail/chat]. Used SCCM or pre-set packs to install various business apps and corporate software.Used SAP NetWeaver to update employees' and contractors' personal info (location, phone, etc.).Used an MDM system to keep track, handle restrictions & configure profiles on mobile devices.Executed regular tasks involving: Outlook, Office, Windows, printers, smartphones, Active Directory.

I ran a part-time, highly atypical personal business, where every job was a huge challenge from the start, no exceptions. The goal was to manage independent small/medium sized projects & deliver quality translations according to informal pre-agreements. The catch was to do that on any subject which can be researched & understood up to a reasonable level, solely through Internet sources.Over time I had the opportunity of handling concepts related to diverse and fascinating subjects, such as: web design, software building, software testing, information systems security, sports psychology, body mechanics, martial arts, logic, SF literature, Chinese astrology, horticulture.Related qualifications: TOEIC "Certificate of Achievement for advanced English"

Worked with iOS, Android, Windows PhoneTested the functionality of various discount-type promotions implemented in top Gameloft games.Used an advanced back-end tool (CROM2): forced promotion retrieval on test devices, edited game profiles, game stats & background data. Performed live environment tests.

Performed Live monitoring of Multiplayer, In-App Purchases, Social Media interactions & generalgameplay functionalities in over 30 top Gameloft games. Alerted game teams in case of outages.Coordinated part of the team in order to complete CRM related special requests.

PROJECTS: Plants VS Zombies 2, Tetris BlitzWorked with iOS, Android & Kindle devices.Tested all aspects of the assigned games. Published activity reports.Identified bugs and recorded them in a global database (JIRA).Followed gameplay and technical test cases. Verified and validated bug fixes.