Nicolas Chen Email & Phone Number

中国 广东省 深圳

As a co-founder and General Manager, I have played a key role in developing Andes Global Logistics into a leading cross-border e-commerce logistics provider for Latin America.Key Responsibilities & Achievements:1）Strategic Planning: Formulated long-term strategies based on market needs in Brazil, Mexico, and Chile, ensuring a competitive advantage in a fierce market.2）Brazil Overseas Warehouse Development: Established the Andes Brazil overseas warehouse from the ground up, building a complete warehousing and operational system while optimizing last-mile delivery to ensure timely and accurate order fulfillment for customers.3）Localization Support: Provided comprehensive localization support for Chinese companies entering the Brazilian market, facilitating their successful operations in logistics, warehousing, and distribution.4）Compliance and Operational Support: Assisted Chinese sellers by providing local Mercado Livre accounts and tax planning advice, ensuring they operate legally and efficiently in the market.5）Team Leadership: Managed and trained a high-performing team, promoting collaboration and fostering a positive corporate culture to enhance overall performance.6）Financial Management: Oversaw budgeting and financial planning, implementing cost control measures to maintain a balance between income and expenditures while ensuring profitability.7）Customer Relationship Management: Built long-term trusting relationships with clients through deep collaboration, continuously optimizing service quality to enhance customer satisfaction and loyalty.8）Partnership Development: Established strong partnerships with suppliers and third-party logistics companies, optimizing supply chain management and enhancing cross-border logistics service levels.9）Risk Management and Compliance: Implemented effective risk management strategies to ensure compliance in cross-border operations and reduce potential operational risks.

中国 广东省 深圳

Key Responsibilities & Achievements:1）Client Development and Maintenance: Actively identify, contact, and expand the client base of Middle Eastern e-commerce companies in China, ensuring the achievement of company-set business targets. By establishing and maintaining client relationships, I drive market share growth in the South China region.2）Industry Deep-Dive: Conduct in-depth business exploration for specific industry clients, expanding the company’s product offerings, including small packages, last-mile clearance and delivery, overseas warehousing, and local last-mile delivery, to meet diverse client needs.3）Onboarding and Issue Resolution: Collaborate closely with account managers and relevant operational teams to assist clients with onboarding and streamline any issues encountered during the operational process, ensuring smooth and efficient business flow.4）Cross-Department Communication: Actively engage with relevant stakeholders from overseas headquarters, branch offices, and clients in meetings to enhance package delivery rates and ensure client satisfaction. By facilitating regular communication, I optimize service processes and improve client experience.5）Brand Promotion: Promote the Fetchr brand through industry associations, logistics peers, and trade shows to increase brand awareness in the Chinese market and enhance market competitiveness.

广州, 广东

Key Responsibilities & Achievements:1）Client Development: Identified and targeted major customers, achieving quarterly and annual sales objectives.2）Sales Strategy: Created pricing strategies based on logistics solutions like air and sea freight, e-commerce logistics, and overseas warehousing, customized for each key account.3）Business Expansion: Promoted the company’s logistics solutions to clients beyond JD’s platform, driving cross-border logistics growth.4）Market Insight: Developed deep insights into key industries, strengthening the company's reputation and expanding its service offerings.

中国 广东省 深圳

Key Responsibilities & Achievements:1）Supplier & Client Management: Built strong relationships with core carriers to negotiate competitive rates and enhanced business with local and international clients in South America.Cross-Border E-Commerce: Led the development of cross-border e-commerce logistics services for the U.S. market, managing FBA transportation and overseas warehousing operations.2）Branch Setup & Leadership: Established the Guangzhou branch, formed a new sales team, and provided training and support to drive business growth.3）Team Collaboration: Coordinated with internal teams (operations, finance, and customer service) to deliver high-quality logistics services, ensuring smooth operations.4）Team Collaboration: Coordinated with internal teams (operations, finance, and customer service) to deliver high-quality logistics services, ensuring smooth operations.

广州

Key Responsibilities & Achievements:1）Sales Planning: Developed sales plans, budgets, and performance assessment strategies based on the annual budget set by headquarters and the characteristics of various routes.2）Team Management: Managed a sales team of four representatives in the Guangzhou branch, collaborating on client visits to achieve the overall sales targets and individual KPIs.3）Team Building: Conducted regular team-building activities to enhance team cohesion and build a high-performing execution team.4）Cost Management: Assisted the branch manager in developing the company’s cost budget and overseeing daily sales and customer service operations.4）Route Management: Served as the South China Africa Route Manager, responsible for operating the West Africa product line (rate setting, space allocation management, etc.). Held weekly sales meetings with the South China sales teams to formulate operational strategies and fulfill headquarters' weekly space allocation tasks.5）CRM Project: Actively advanced the company's CRM project by regularly visiting clients and fostering relationships to drive sales.6）Cross-Department Collaboration: Coordinated with relevant departments (customer service, documentation, finance, and operations) to address and resolve ongoing issues.

广州-佛山地区

Key Responsibilities & Achievements:1）Sales Target Achievement: Successfully completed sales tasks assigned by the company for the Foshan region, focusing on both new client acquisition and nurturing relationships with existing clients.2）Market Analysis: Analyzed market trends and made corresponding adjustments to sales strategies in response to shifting market dynamics.3）Client Engagement: Conducted regular sales visits to understand and uncover client needs and expectations, effectively promoting the advantages and features of the company’s products.3）Cross-Department Collaboration: Worked closely with various departments to continuously improve service levels and enhance the overall customer experience.4）Accounts Receivable Management: Regularly evaluated clients' credit terms based on financial department reports and conducted follow-ups on outstanding receivables.5）Additional Responsibilities: Completed other tasks assigned by senior management, contributing to the overall success of the team.