Service Desk Technician
Current- Help users solve general or complex IT problems, directing them to the appropriate resources as needed.- Participate in the deployment and configuration of internal management systems and solutions.- Communicate assiduously and promptly with the management team, so that it has the best possible time to react to each situation.- Generate or update technical documentation and internal user guides to document variations or new processes.- Maintain a positive and proactive attitude, and commit to the continuous improvement of the company while embodying its values and culture on a daily basis.- Be able to perform the duties of this position with minimal supervision.- Act as a point of reference for colleagues, particularly in solving complex technical problems.- Use appropriate processes, procedures and tools to identify problems and opportunities for improvement, and proactively suggest solutions.- Carry out assigned tasks in accordance with company policies and expectations.
