Nicolas Munoz Email and Phone Number
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Nicolas Munoz is a Implementation Services Supervisor at GS1 Canada. He possess expertise in customer service, sales, microsoft word, data analysis, data entry and 14 more skills. He is proficient in French and English. Colleagues describe him as "I was fortunate to work with Nico on several implementations of an API with top tier customers and other projects at GS1. In each engagement he proved himself to be dedicated to the customer's success and responsive to their needs. He led them through all stages of the implementation, solved problems as they arose and escalated issues when necessary to ensure quick resolution. Nico did this with professionalism and a collaborative spirit and he was a pleasure to work with."
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Implementation Services SupervisorGs1 Canada Oct 2021 - Present● Oversee and coordinate the activities of the Implementation Services team.● Provide direction, training, and guidance to team members in support of troubleshooting technical integrations and/or escalations.● Ensure the team is equipped with appropriate training documentation, identify gaps; coaches and develops team to become proficient with existing and new activities and project tasks. -
Senior Implementation Services AnalystGs1 Canada Feb 2016 - Oct 2021Toronto● Spearheaded all the User Acceptance Testing (UAT). Executed them until production roll out (average of 2.5 UATs per year)● Responsible for the Application Program Interface (API) projects (i.e. SOAP/RESTful - from planning activities to execution)● Collaborated in complex tasks and participated in intra and/or cross-departmental Special Projects (e.g. Led the operational Cannabis implementation project, delivered functional testing and UAT for Mock Recall Management service project)● Orchestrated the data migration of over 50+ US suppliers working closely with the GS1 certified GDSN data pool Syndigo
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Implementation Services AnalystGs1 Canada Feb 2014 - Feb 2016Toronto, Canada Area● Engineered the assessment, mapping, development and implementation of new listing form requests or change requests (also called New Product Presentation Form)● Engaged in the day-to-day analysis, research and resolution of various problems. Performed root cause analysis on data issues and utilized the internal bug tracker system to resolve issues such as data flow, set-up and mapping issues● Reviewed internal procedures and operational process flow and made suggestions to senior staff to enhance and improve practices● Helped in securing strong relationship with various Canadian sectors such as Grocery, Food Service, General Merchandise/Hardlines, Healthcare and Pharmaceuticals
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Implementation Services CoordinatorGs1 Canada Dec 2012 - Feb 2014Toronto, Canada Area● Provided support for all inbound and outbound calls/emails related to Implementation services including Product Data Loading & Publications Data Integrity (Certification and GTIN Discrepancy Reporting) and Subscription campaigns● Assisted with catalogue ramping, certification, termination and other initiatives such as data remediation and migration● Analyzed, investigated and assisted in resolution of data flow issues● Developed training content for customers and delivered education through webinars (i.e. PowerPoint presentation)
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Industry Support Services CoordinatorGs1 Canada Sep 2011 - Nov 2012Toronto, Canada Area● Improved a service request known as ‘Prefix Authorization’ by developing and implementing a new procedure which greatly reduced the processing time● Coordinated data integrity initiatives through reporting and validation of member data● Contributed to multiple service developments such as the product recall, the prefix authorization enhancement and new subscribers registration with GS1 Canada● Cooperated in subscribers retention and cost recovery efforts through documentation, collection, and other customer service activities● Maintained and updated reports as requested or required for analysis for member activity
Nicolas Munoz Skills
Nicolas Munoz Education Details
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Geographic Information Science And Cartography -
Universite VaubanEconomics And Social Administration -
American Museum Of Natural HistoryScience Of Climate Change
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Environmental Science And Sustainability
Frequently Asked Questions about Nicolas Munoz
What company does Nicolas Munoz work for?
Nicolas Munoz works for Gs1 Canada
What is Nicolas Munoz's role at the current company?
Nicolas Munoz's current role is Implementation Services Supervisor.
What is Nicolas Munoz's email address?
Nicolas Munoz's email address is mu****@****ail.com
What schools did Nicolas Munoz attend?
Nicolas Munoz attended Ryerson University, Universite Vauban, American Museum Of Natural History, Columbia University In The City Of New York.
What skills is Nicolas Munoz known for?
Nicolas Munoz has skills like Customer Service, Sales, Microsoft Word, Data Analysis, Data Entry, Database Administration, Coordination, Microsoft Excel, Sustainability, Microsoft Office, Organization, Windows.
Who are Nicolas Munoz's colleagues?
Nicolas Munoz's colleagues are Alicia Duval, Yann Gaudreault, Pharm. D., Mba, Icd. D, Bcps, Crm, Cde, Carmen Rochette, Yula Korsakova, Mariamante Cadet, Jadwinder (Windi) Ark, Fatima Bodi.
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Nicolas Stockermans Munoz
Health Sciences Student At Chinese University Of Hong Kong In ShenzhenNorth Bay, On -
Nicolas Munoz
I Help Organizations Enhance The Experiences Of Both Their Customers And Teams.Kitchener, On
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