Matías Nicolás Quiñonez Email & Phone Number

I am a self-taught professional with over a year of experience in technical support and troubleshooting hardware and software issues. During my work at INTI, I provided technical support and resolved hardware and software incidents for +1.500 users across the country. I possess strong communication skills with users and have the ability to gather information effectively to understand problems with great attention to detail.Experience: * Strong face-to-face communication and interaction via Teams, phone, and email with users. * Writing detailed procedures that were recorded in the incident tracking system. * Assembling and repairing PCs and laptops. * Installing software and updating drivers. * Installing Windows 10/11 via PXE.For more specific details about my technical experience, see the "Experience" section.Achievements: * Assisted Dell Wyse 5030 Thin Client users in performing cloud backups on Microsoft OneDrive. * Coordinated the transition to Dell Wyse 5070, including configuring OneDrive, updating BIOS, installing a new operating system, and setting up devices for daily use.What am I looking for in a job position?I am seeking a position that helps me grow personally and professionally, challenges both my mind and my technical and interpersonal skills, and offers the opportunity to learn from others while sharing my knowledge. Together, we can collaborate to solve problems more effectively.I am also highly interested in programming, primarily in Python and JavaScript. I have completed courses in Web Development (HTML5, CSS3, basic JavaScript), basic Python, and MySQL.