Responsibilities:● Lead Project teams for implementing SaaS products, optimizing client teams both in field and in theoffice, using agile and traditional methodologies.● Monitor and control strategic projects, ensuring the fulfillment of established OKRs, and controlperformance through KPIs according to the project methodology (Agile, PMI).Achievements:● Achieved 100% retention of assigned accounts in Customer Success within a period of 4 months.● Successfully implemented and launched projects with deviations of approximately 5% along with thework teams.● Modified the Customer Success process to increase overall client retention

Responsibilities:● Define and create the implementation roadmap for new clients, based on client value andstrategy, seeking market growth and waste reduction.● Monitor, oversee, and control the work teams in the Andean region, directing efforts toachieve set goals for each team.Achievements:● Created the new project implementation process, aligning 100% of ongoing projects andsetting a path for new ones.● Developed the resource management forecast for the area and the manual to manage it.

Responsibilities:● Evaluate the technical feasibility of new sales opportunities for IT projects and their associated costs,defining their technical viability.● Support technology projects in critical situations due to deviations in execution and costs, bringingthem closer to the initial plan using fast-tracking and crashing techniques.Achievements:● Redesigned the process management system by 40% to facilitate the implementation of this software.● Maintained the process review target at 100% for new projects during the last 4 months in thecompany.

Project - Movistar MobileAnalysis, design, and development of custom requirements for the Movistar self-management webpage (Online Service) - www.movistar.coSkills in .Net C#, VB, Microsoft SQL Server 2005, Oracle.Analysis and design of Windows services, WCF services.Analysis and design of databases.Execution and validation of test cases for the number portability project.Project - Movistar Fixed, 2009 - 2010Skills in .Net C#, Microsoft SQL Server 2005, CCF (Customer Care Framework). Analysis, design, and integration of web applications with desktop applications according to client requirements.Productivity Project - UNE, 2009Systems Audit - Revenue AssuranceSkills in ACL AuditExchange tool.Information gathering on billing and portfolio processes, database audits.

Responsible for and administrator of internal and external wikis (Extensions and DBA) - MediaWiki. The BizAgi product is documented on these wikis.In charge of and administrator for BizAgi Modeler Forums and Xpress Version Forums (DBA and site) - Community Server.Responsible for the technological administration of the company's website.Administration of the Partners Zone (DBA and site).Administration and maintenance of production servers.

Analysis, design, and development of an information system for the entry, registration, statistics, and management of requests at the Defensoría del Pueblo - Regional Caldas, developed in PHP and MySQL.Development of user authentication module, registration of requests, account and permissions management, statistics module, and correspondence registration module.