I have actively participated in the developing of efficient data reporting, gathering and working with data from different clients. I also perform direct root-cause analyses QA reports and extended monitoring upon request, and engage with the account managers in order to improve and perfect the different reports and available resources worked from our end. When necessary, I take auxiliary action in order to meet different clients' needs. Finally, I am also in contact with Help Desk management to continually expand the accessible data, and to provide with the most useful and optimal information to both the account managers and the clients.

I perform service desk tasks, providing direct technical support to users; I was also identified as a standout talent and positioned as a referent within less than three months, to provide training and guidance to new team members, as well as to handle documentation migration and presentation preparation. At the moment I am still fulfilling my service desk daily duties, as well as performing quality analysis, and providing direct assistance to the leadership team, as integral part of the governance team.