Nicolas Yiho Charmin Soto Email & Phone Number

Santiago Province, Chile

Responsable del relevamiento de procesos y procedimientos a nivel local para al área de soporte en terreno para clientes Retail y Finanzas.- Definición de actividades core del servicio ofrecido a clientes.- Determinación de requerimientos de mejora con relación a actividades, procedimientos y documentación- Soporte a la Gerencia General de servicios en la gestión de capacidad de los equipos distribuidos a nivel nacional- Apoyo en la estructuración de repositorios de información y conocimiento - Revisión a las métricas de cumplimiento operativo y financiero de las actividades.- Rediseño de flujos internos en procedimientos específicos, construcción de indicadores de desempeño y de reportes de gestión alineados a requerimientos de clientes internos y externos.

Santiago Province, Chile

Supporting Outsourcing customers projects regarding information security and risk management.- Reducing operational backlog in 35%- Review and implementation of GDPR over domestic customers, in alignment to contract requirements and industry standards- Satisfactory results over Internal audits performed during tenure period.

Santiago Province, Chile

Responsible for execution of ITIL Service Management (Change, Incident, Process and Configuration Management) processes on Service Delivery Regional acccounts. Leadership of support team on all country members of Geography.- Communication focal amongst Global and Latin-American teams related on functional matters- Regional Focal Point for Internal Audits, regarding process and procedure matters

Santiago Province, Chile

Santiago Province, Chile

Responsible for Logical Infrastructure Inventory operational, tactical and strategical activities as well as functional leadership for execution teams in region.- Implementation of a regional management system (including KPIs, cadences and education initiatives)- Program Manager for Continuous Improvement and off-shoring regional activities

Santiago Province, Chile

Coordination on Regional basis of execution of Configuration Management process with main focus on Logical Inventory maintenance for Security Controls purposes

Santiago, Chile

Coordination & Alignment of Corporate policies, focused on verification of security controls applications over logical components installation and decommission on outsourcing projects

Santiago De Chile

- Local team leader in execution activities for validate application security controls over a put into production for IT Infrastructure.- Process Coordinator for offshore team which perform operative tasks to local projects.- Coordination amongst technical and compliance service lines.- Country Level responsible for performance metrics reporting and analysis, CommunicateGlobal and Regional Directions.- Country Level Responsible for Education and Tech Support to business units members.

Santiago De Chile

Local Leader for Logical Inventory Management for Outsourcing projects.Focal Point for local/regional/global Improvement plans.Deviations solving focal for inventory keeping up.

Santiago De Chile

Coordination amongst Technical Service Lines and Project Managers to perform Root Cause Analysis, in alignment with Problem Management Process (ITIL and non-ITIL outsourcing projects)

Santiago De Chile

Chile Focal Point for Logical System Inventory management for several outsourcing projects.

Magister, Gestión De Tecnologías De Información Y Comunicaciones

Information Systems And Management Control, Management Information Systems, General