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Nicolas Diaz Gamboa Email & Phone Number
PMO Procesos y Clientes
at
Teledata
1 work email found
@teledata.cl
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
PMO Procesos y Clientes
Location
Puerto Varas, Los Lagos Region, Chile
Company size
Who is Nicolas Diaz Gamboa? Overview
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Quick answer
Nicolas Diaz Gamboa is listed as PMO Procesos y Clientes at Teledata, a with 22 employees, based in Puerto Varas, Los Lagos Region, Chile. AeroLeads shows a work email signal at teledata.cl and a matched LinkedIn profile for Nicolas Diaz Gamboa.
Nicolas Diaz Gamboa previously worked as PMO Clientes & QA at Teledata and Project Management Officer at Teledata.Cl. Nicolas Diaz Gamboa holds Diplomado "La Vida De Las Estrellas", Departamento De Astronomía, Facultad Ciencias Físicas Y Matemáticas from Universidad De Chile.
Company email context
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*@teledata.cl
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Profile bio
About Nicolas Diaz Gamboa
Professionals with extensive experience in the call center, especially in the areas of processes, planning and operation of these, in addition to the Certificate Coordinator services for the application paragraph Kenwin SA Standards PSIC COPC-2000 ®High Capacity paragraph work under pressure, flexible, responsible, creative, direct, very good treatment, proactive, reliable, Analytical, great ability to Teamwork.My objective is to develop in the company that I meet and make every experience with me.Specialties: Contact Centers, BPO, Customer Operations, Operations Management, Negotiation, Finance, Statistical Analysis, Mathematical Modeling, Networks, Process and Implementation of ProjectsIn addition to the United Nations High Knowledge and use of different tools for Planning and Operation Control Center, projects, TotalView eWorkforce Management, Aspect eWorkforce Management, Genesys eWorkforce Management, IVR's implementation and the forecasting-planning-traffic process.
Listed skills include Liderazgo De Equipos, Telecomunicaciones, Microsoft Office, Centro De Llamadas, and 18 others.
Current workplace
Nicolas Diaz Gamboa's current company
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Teledata
15 roles
Nicolas Diaz Gamboa work experience
A career timeline built from the work history available for this profile.
Pmo Clientes & Qa
CurrentResponsable de canales de atención y aseguramiento de calidad a nivel de procesos, reportes y mejora continua.
Oct 2024 - Present
Project Management Officer
Teledata.Cl
Sep 2023 - Oct 2024
Coordinador De Proyectos
Teledata.Cl
- Coordinacion proyectos- Mejora de procesos- Call Center y omnicanalidad- Reporteria y KPI- Central Telefónica- Proyectos Sociales GORE
Jan 2022 - Sep 2023
Consultor Externo
Profesional Independiente
- Encargado Mejora de Procesos Post Venta- Coordinador Proyecto Conectividad 2030 Escuelas Rurales
Feb 2021 - Jan 2022
Associate Manager Vtr Mobile Business
Responsable de la gestión de los Canales de Atención para Clientes del segmento Business y Móvil.
Jan 2018 - Jan 2020
Jefe Servicio Alto Valor Y Movil
Responsable de la gestión de los Canales de Atención Post Venta para Clientes Alto Valor y Telefonía Móvil, ademas responsable de los servicios de venta por medio del Cross Selling en el Call Center.
Aug 2016 - Dec 2017
Jefe De Canales Externos
Responsable de la gestión de los Canales de Atención Externos de la Compañía.
Aug 2015 - Jul 2016
Jefe De Servicios Tecnológicos Y Call Center
Reporte Directo: Gerente OperacionesMis principales funciones son,- Encargado de los resultados operativos y funcionamiento tecnológico del Call Center.- Implementar mejoras en el ámbito tecnológico.- Mantener relación operativa con Clientes y visitarlos en terreno.- Generación de nuevos negocios.
Dec 2014 - Aug 2015
Gerente Operaciones (Consultor Freelance)
Cervecería Del Viento
Reporte Directo: Socios/DueñosEncargado del proceso de operación de la cervecera, dentro de este proceso las principales funciones es estimar la demanda y los recursos necesarios para cumplir con esta.
Oct 2011 - Dec 2014
Jefe Análisis, Mejora Continua Y Gestión De Indicadores
Reporte Directo: Gerente Customer Care, Director OperacionesResponsable del análisis de indicadores de la Gerencia para la toma de decisiones y gestión de cambio.
Oct 2013 - Oct 2014
Jefe Planificación, Canales Web, Call Center Y Rrss Nextel
Desarrollar e implementar canales, procesos, y KPI para gestionar la Atención de Clientes mediante diferentes canales remotos.
May 2012 - Oct 2013
Customer Operations 3G Project Leader
Direct Report: Customer Operations Manager1 - Active participation in the project implementation 3G Nextel Chile.2 - Manage Project Web Self Service Portal by eGain3 - To support the selection of external suppliers and implement the model of call center outsourcing4 - Coordinate and standardize quality monitoring activities and KPI Global NII Holdings for the operation in Chile5 - Project Roles / Profiles / Staffing for implementation of Call Center
Apr 2011 - May 2012
Planning Analyst Call Center
1 - Internal relationships: establishing direct channels of communication with different areas, in order to create efficient processes that allow to offer a solution to problems that arise both internal networks as channels for client-focused care.2 - Estimate of Claims: An analytical process, which according to historical behavior of the telephone customer service, it seeks to estimate the future demand of calls and times of operation of the Contact Center, note that these estimates have a standard deviation of + / - 5%.3 - Customizing Shifts: Given the estimates of calls and the obtaining of different variables that affect the operation of customers (legal time breaks, absenteeism, turnover, etc.) Proceed to calculate the number of staff required to provide attention to customers and achieve the standards required for a contact center to be profitable with the resources it has available4 - Management Analytics (KPI): Build performance indicators directly related to customer care, in order to support the activities of internal areas and decision making for new projects or improvements in processes, along with monitoring and reporting of daily and Weekly evolution of the different indicators of the area. In addition, identify, evaluate and implement growth opportunities through analysis of data available in the information systems of the Company5 - Training: Provide support to deferent areas of the company in processes that require data projection and planning of available resources.6 - External: External Call Center Coordination (planning and strategies IVR).Some achievements:• Implementation of Call Center internal VTR.• Creation of actual reporting of the area.• Creation and automation of processes (Forecast, Interaction Volume, AHT)
Nov 2008 - Apr 2011
Resource Planning Analyst
Responsible for adapting mathematical, statistical and legal human resource availability to the demand of incoming and outgoing calls with their associated times, guaranteeing minimum quality levels required in the care and maximum productivity of resources allocated.Among my achievements:• COPC Implementation• Automation Customization process shifts.• Awards in the process of obtaining the COPC Certification. (3 of 4 categories)• Implementation decisions for tree care platforms.
Sep 2004 - Nov 2008
6 education records
Nicolas Diaz Gamboa education
Diplomado "La Vida De Las Estrellas", Departamento De Astronomía, Facultad Ciencias Físicas Y Matemáticas
Diplomado Evaluación De Decisiones Estratégicas, Gestión, Dictado Por Patricio Del Sol Ph.D. Stanford.
Diplomado, Liderazgo
Business Administration, Finanzas
Aiep
Certified On Bargaining, Negociacion
Risk Prevention, Safety And Environment
FAQ
Frequently asked questions about Nicolas Diaz Gamboa
Quick answers generated from the profile data available on this page.
What company does Nicolas Diaz Gamboa work for?
Nicolas Diaz Gamboa works for Teledata.
What is Nicolas Diaz Gamboa's role at Teledata?
Nicolas Diaz Gamboa is listed as PMO Procesos y Clientes at Teledata.
What is Nicolas Diaz Gamboa's email address?
AeroLeads has found 1 work email signal at @teledata.cl for Nicolas Diaz Gamboa at Teledata.
Where is Nicolas Diaz Gamboa based?
Nicolas Diaz Gamboa is based in Puerto Varas, Los Lagos Region, Chile while working with Teledata.
What companies has Nicolas Diaz Gamboa worked for?
Nicolas Diaz Gamboa has worked for Teledata, Teledata.Cl, Profesional Independiente, Vtr, and Link Humano Ltda. Gestion De Personas Y Servicios..
How can I contact Nicolas Diaz Gamboa?
You can use AeroLeads to view verified contact signals for Nicolas Diaz Gamboa at Teledata, including work email, phone, and LinkedIn data when available.
What schools did Nicolas Diaz Gamboa attend?
Nicolas Diaz Gamboa holds Diplomado "La Vida De Las Estrellas", Departamento De Astronomía, Facultad Ciencias Físicas Y Matemáticas from Universidad De Chile.
What skills is Nicolas Diaz Gamboa known for?
Nicolas Diaz Gamboa is listed with skills including Liderazgo De Equipos, Telecomunicaciones, Microsoft Office, Centro De Llamadas, Estrategia Empresarial, Microsoft Excel, Inteligencia Empresarial, and Estrategia.
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