Nicolas Ferrer Email & Phone Number

Madrid, Community Of Madrid, Spain

-Spearheaded a team of 9 marketing analysts, optimizing FedEx's global air freight network through strategic design, data-driven decision-making, and successful commercial execution.- Developed and implemented strategies encompassing compelling value proposition definition, price positioning, optimizing profitability and customer satisfaction within the global air network.- Achieved profit improvement through strategic network design and data-driven decision-making.

Madrid, Communauté De Madrid, Espagne

- Led the project to develop the European strategy for freight products- Developed a commercial strategy for freight products that considered global air network adjustments, prioritizing customer needs and maximizing network utilization- Streamlined the Peak management process within the Revenue Management Control Center, leading to a optimized mix between revenue quality, and customer satisfaction

Brussels Area, Belgium

- Analyzed air freight market trends and competitor strategies, providing strategic insights and recommendations to EMEA senior management to optimize supply chain performance. - Conducted M&A market profiling and strategic fit assessments, evaluating potential targets' alignment with FedEx's network.

Brussels Area, Belgium

- Developed customer contact strategies to ensure regular sales visits and consistent communication with large, multinational accounts, fostering strong relationships. - Improved collaboration between global, field, and inside sales teams by leveraging Salesforce functionalities to create a unified approach for complex customer interactions. - Streamlined the sales process by identifying and implementing best practices across different sales channels, leading to increased efficiency and… Show more - Developed customer contact strategies to ensure regular sales visits and consistent communication with large, multinational accounts, fostering strong relationships. - Improved collaboration between global, field, and inside sales teams by leveraging Salesforce functionalities to create a unified approach for complex customer interactions. - Streamlined the sales process by identifying and implementing best practices across different sales channels, leading to increased efficiency and customer satisfaction. Show less

Brussels Area, Belgium

- Developed data-driven pricing strategies and programs for the EMEA region, collaborating with sales and marketing to maximize revenue and profitability. - Implemented yield management programs to optimize capacity - Streamlined operational pricing processes through in-depth analysis, leading to increased efficiency.- Generated comprehensive reports for sales and senior management, providing insights to support strategic decision-making.

Saint-Denis Area, France

Improved Workforce Management for Enhanced Customer Service- Successfully implemented a centralized workforce management system for French Customer Service, streamlining operations and improving efficiency.- Proactively identified potential risks to customer service quality and recommended effective backup solutions, ensuring consistent service excellence

Master'S Degree, Logistics, Materials, And Supply Chain Management

Master'S Degree, International Marketing

Master'S Degree - Exchange, International Marketing

Dut, General Sales, Merchandising And Related Marketing Operations, Undergraduate Degree In Sales Techniques

International Marketing

Erasmus exchange program