Nicolas Gallice Email & Phone Number

United States

Portland, Maine Area

• Minimized risk for up to $20B/year virtual card transactions spanning 20+ currencies while overseeing the accounts of WEX’s largest and most strategic customers in the travel industry.
• Performed audits and reconciliations at the currency and transactional levels.
• Played an instrumental role in developing and guiding the daily operations of the Factoring process for WEX's largest customer impacting several currencies.
• Accommodate evolving business needs by building out a new processor platform.

South Portland, ME

• Conducted comprehensive financial and risk management focusing on WEX's global virtual payment solution product available to high-profile domestic and international clients.
• Audited and reconciled a portfolio of domestic and international customers.
• Identified predetermined target delinquency rates and collected delinquent balances.
• Adjudicated credit lines for customers within the appropriate risk tolerance parameters.
• Communicated information to customers and appropriate internal stakeholders.
• Analyzed accounts receivable aging, trend, and reporting.

South Portland, ME

• Analyzed creditworthiness and contained risk by conducting comprehensive reviews of financial statements for the WEX Europe portfolio.
• Conducted complex international credit underwriting for the Global Virtual Card business.
• Issued credit recommendations to the International Credit Committee for new applications.
• Adjudicated credit applications for all unfunded new businesses (Imperial Oil).
• Analyzed potential credit risk through the general maintenance of existing customers.
• Processed commercial fleet credit applications and investigated credit information using established guidelines and matrix to execute approval/decline decisions.

South Portland, ME

• Increased recovery rates and limited impact of bad debt within the portfolio by leveraging sound collection and recovery strategies for past-due French and English Accounts.
• Implemented the Imperial Oil Forbearance Plan (payment plans and settlements).
• Resolved problematic high-delinquent accounts using strong negotiation tactics.

Hanoi, Vietnam

• Led a 20-member team of receptionists, administrative staff, and customer service representatives while overseeing the customer relations function.
• Improved the quality of service by leading training sessions for call center operators.
• Grew revenue by working with Marketing on the design and launch of promotional campaigns.
• Designed and implemented quality control campaigns and client satisfaction surveys.
• Forged corporate partnerships with large businesses in Hanoi such as Accor Hotels.
• Participated in a multinational team of medical and non-medical professionals.

• Handled account management and operations across 20 SFR store locations.
• Improved performance of 5-15-member sales teams by delivering various training sessions covering SFR product knowledge, sales strategies, and promotional selling.
• Orchestrated communication campaigns and promotion packages based on a quarterly budget.
• Elevated service quality by holding meetings with various distributors.

Master'S, Business Administration And Management, General

Ba, Foreign Languages