Head Of Customer Operations
CurrentScale up the execution for Customers Relationship and RiskWork on efficiency with hight level of quality and emphatic experience
Jul 2022 - Present
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Nicolas L. Email & Phone Number
Head of Customer Operations at Alma [fintech / next 120]
at
Alma
1 work email found
@getalma.eu
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Customer Operations at Alma [fintech / next 120]
Location
Lille, Hauts-de-France, France
Who is Nicolas L.? Overview
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Quick answer
Nicolas L. is listed as Head of Customer Operations at Alma [fintech / next 120] at Alma, based in Lille, Hauts-de-France, France. AeroLeads shows a work email signal at getalma.eu and a matched LinkedIn profile for Nicolas L..
Nicolas L. previously worked as Head of Customer Operations at Alma and Site Leader at Alma. Nicolas L. holds Executive Mba from Edhec Business School.
Company email context
Email format at Alma
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*@getalma.eu
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AeroLeads found 1 current-domain work email signal for Nicolas L.. Compare company email patterns before reaching out.
Profile bio
About Nicolas L.
Passionate about continuous improvement as General Manager and expert in Customer eXperience & Process Management. Love when teams are delivering an exceptional experience, using their talent and helping to create a sustainable business with enthusiasm and leadership.
Listed skills include Management, Team Management, Call Centers, Change Management, and 37 others.
Current workplace
Nicolas L.'s current company
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7 roles
Nicolas L. work experience
A career timeline built from the work history available for this profile.
Site Leader
Scale Alma customer care team and processes to ensure continuous improvement and provide the best experience to our staff and users.
Aug 2022 - Aug 2023
Head Of New Offer
Creating a customer relationship strategic department for a new application & services: Oney+Contributing to upgrading and digitalizing Oney's customer relationship management as an intern expert
Nov 2020 - Sep 2022
Contacts Center Director / Transformation Of Customer Relationship
Instilled a customer culture, performance and innovationManaged 115 people in Lyon, boosted activity by. +30% for Lyon's contacts center, decreased cost by -20%, raised by 10 points in Customer satisfaction indicatorContributed to the digitalization and simplification of MGEN processes Deployed GDPR for the 5 MGEN Contacts Center
Jul 2018 - Nov 2020
General Manager / Comex Member
- Member of the Executive and Strategic Committee, reporting to CEO, shareholder from 2011. Guarantor of operational excellence and EBIT- in charge of 2 subsidiaries; b2s Chalon and b2s Aix (€18Millions, 750 employees, 10M interactions), inspiring and challenging 2 management committees (Operations, IT, HR, Quality & Training, Data and Planning)- 20.
Jan 2011 - Feb 2018
Account Manager
Feb 2005 - Dec 2010
Consultant And Senior Consultant
Agency Of Business Design
- Outsourcing, staff & business transfer, optimization of industrial processes, restructuring and revitalize- Business transformation, Support to the board, Operational consultancy, Re-engineering and change management
Dec 1999 - Jul 2004
3 education records
Nicolas L. education
Executive Mba
Licentiate Degree, Philosophy
Master'S Degree, Management
FAQ
Frequently asked questions about Nicolas L.
Quick answers generated from the profile data available on this page.
What company does Nicolas L. work for?
Nicolas L. works for Alma.
What is Nicolas L.'s role at Alma?
Nicolas L. is listed as Head of Customer Operations at Alma [fintech / next 120] at Alma.
What is Nicolas L.'s email address?
AeroLeads has found 1 work email signal at @getalma.eu for Nicolas L. at Alma.
Where is Nicolas L. based?
Nicolas L. is based in Lille, Hauts-de-France, France while working with Alma.
What companies has Nicolas L. worked for?
Nicolas L. has worked for Alma, Oney, Mgen, Comdata Group, and Agency Of Business Design.
How can I contact Nicolas L.?
You can use AeroLeads to view verified contact signals for Nicolas L. at Alma, including work email, phone, and LinkedIn data when available.
What schools did Nicolas L. attend?
Nicolas L. holds Executive Mba from Edhec Business School.
What skills is Nicolas L. known for?
Nicolas L. is listed with skills including Management, Team Management, Call Centers, Change Management, Telecommunications, Customer Experience, Customer Satisfaction, and Business Strategy.
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