Nicola Sun Email & Phone Number

📲 Designing Open banking use cases for Digital home loans🏡 End to end customer journey design, including user experience and interface design

Some cool things I’m working on/have worked on:🧪 Designing and running experiments on the Digital home loans application to optimise conversion 💬 Implementing Live chat

Sydney, Australia

Strategy and Business Operations, Sales and delivery excellence, Go to Market for Microsoft’s Consulting arm

Sydney, Australia

• UNSW Information Systems Co-op placementBox of Books is a digital disruptor in the edutech space that delivers digital resources and provisions publisher interactive accounts to keep leading schools at the forefront of.
• Delivering customer support to platform users (schools, students, teachers and parents), ensuring users were able to achieve their goals and maximise platform value
• Liaising with major publishing houses (including Oxford University Press, Cambridge University Press, Jacaranda) to ensure timely provisioning of digital resources to 80+ schools

Sydney, Australia

• During my time in the Digital Product team, I took on a cross-functional role where I:
• Scoped features and worked closely with engineers and designers to translate business requirements into user stories
• Designed UI wireframes and prototypes for the MVP Digital Home Loans product for Macquarie’s retail bank, launched in 2020

Bachelor Of Information Systems/ Bachelor Of Commerce (Bcom), Marketing, Marketing

Activities and Societies: UNSW Global Consulting Group, BITSA Information Systems Student Society • Westpac x Investing for Charity Case.

Bachelor Of Commerce - Bcom

Activities and Societies: NTU Taekwondo Student Exchange, UNSW New Colombo Plan Mobility Program Completed courses in Web Design.

Education record

Activities and Societies: U18s Basketball team, Netball team, High Resolves Leadership Team, Dance Ensemble, Yearbook Committee, Duke of.