Supporting Operation Agri with social media sites and website.

Building business portfolio, developing brand image through social media platforms and networking. Managing tender process from outset to completion. Seeking opportunities for growth and development.

Notable Accomplishments:Key Responsibilities:• Providing outstanding and personalised service through the delivery of bespoke gifts and hampers • Building and delivering a business strategy and effectively leading business operations • Sourcing high-quality products to meet and exceed the needs of clients• Managing budgets and monitoring profit margins through finance software including Xero and iZettle• Leading marketing campaigns across Facebook, Twitter, Instagram, and LinkedIn• Creating a strong brand image using tools such as Canva, Mailchimp, Shopify, Business Suite and ZohoKey Achievements:• Received outstanding reviews regarding service and product quality • Adapted the business operations throughout the Covid lockdown to maintain an online presence • Utilised knowledge of the suppliers and stock management to deliver effective business operations

Notable Accomplishments:Key Responsibilities:• Developing and managing the CRM database, generating new leads and following up enquiries- Building sales pipeline and closing deals in line with company regulations and CQC guidelines• Collaborating with the General Manager, Regional H&S Manager, and Regional Sales Manager• Leading the implementation of improvement activity and new services, including management of events • Delivering regular audits for the customer journey and all hospitality teams within the business • Project managing the refurbishment of the care home ensuring minimal disruption to residents Key Achievements:• Recognised for writing and delivering the hospitality induction training and meal experience workshops• Gained Level 3 Health and Safety and Food Safety qualifications as part of Duty Manager responsibilities • Confidently managed budgets across provisions, consumables, linen, crockery, buildings, and equipment • Acknowledged in the Hallmark Care Homes Awards (2018) within the Making a Difference category

Key Responsibilities:• Leading operational management of the kitchen including responsibility for P&L and budgets • Overseeing food preparation and standards within the hotel for hotel/conference guests, staff, and learners• Supporting learners to achieve NVQ and Pathway to Life qualifications Key Achievements:• Initiated and developed strategic business partnerships with key suppliers and secured competitive prices• Recognised by the senior management team for consistently exceptional performance

Key Responsibilities:• Delivering service excellence and ensuring that all customers receive exceptional service • Managing all operational functions including P&L, marketing, H&S, food hygiene, and maintenanceKey Achievements:• Increased occupancy by 45% year-on-year whilst increasing hotel ranking from 19th to 4th on Tripadvisor• Conceptualised and implemented a full re-branding of the hotel that achieved 4* and a silver award with Visit Britain

Notable Accomplishments:Key Responsibilities:• Leading business strategy and marketing for the production and delivery of meals to customers • Overseeing P&L, marketing and compliance standards relating to EHO regulations • Developing the business to incorporate private dining and off-site functional catering for large groups• Driving standards and implementing operational procedures to maintain a 5* food hygiene rating

Responsible for the daily operations of all reception areas and client satisfaction. Recruiting, training and managing of staff. Forward planning to maximise client experience.