Nicola Barclay Mih Email & Phone Number

Southend-on-Sea, GB

Supporting Operation Agri with social media sites and website.

Bury St. Edmunds, England, United Kingdom

London Area, United Kingdom

SS3 9QE

Building business portfolio, developing brand image through social media platforms and networking. Managing tender process from outset to completion. Seeking opportunities for growth and development.

Leigh-on-Sea

• Notable Accomplishments:Key Responsibilities:
• Providing outstanding and personalised service through the delivery of bespoke gifts and hampers
• Building and delivering a business strategy and effectively leading business operations
• Sourcing high-quality products to meet and exceed the needs of clients
• Managing budgets and monitoring profit margins through finance software including Xero and iZettle
• Leading marketing campaigns across Facebook, Twitter, Instagram, and LinkedIn

Leigh-on-sea, Essex

• Notable Accomplishments:Key Responsibilities:
• Developing and managing the CRM database, generating new leads and following up enquiries- Building sales pipeline and closing deals in line with company regulations and CQC guidelines
• Collaborating with the General Manager, Regional H&S Manager, and Regional Sales Manager
• Leading the implementation of improvement activity and new services, including management of events
• Delivering regular audits for the customer journey and all hospitality teams within the business
• Project managing the refurbishment of the care home ensuring minimal disruption to residents Key Achievements:

Minehead, England, United Kingdom

• Key Responsibilities:
• Leading operational management of the kitchen including responsibility for P&L and budgets
• Overseeing food preparation and standards within the hotel for hotel/conference guests, staff, and learners
• Supporting learners to achieve NVQ and Pathway to Life qualifications Key Achievements:
• Initiated and developed strategic business partnerships with key suppliers and secured competitive prices
• Recognised by the senior management team for consistently exceptional performance

Somerset, UK

• Key Responsibilities:
• Delivering service excellence and ensuring that all customers receive exceptional service
• Managing all operational functions including P&L, marketing, H&S, food hygiene, and maintenanceKey Achievements:
• Increased occupancy by 45% year-on-year whilst increasing hotel ranking from 19th to 4th on Tripadvisor
• Conceptualised and implemented a full re-branding of the hotel that achieved 4* and a silver award with Visit Britain

Somerset, UK

• Notable Accomplishments:Key Responsibilities:
• Leading business strategy and marketing for the production and delivery of meals to customers
• Overseeing P&L, marketing and compliance standards relating to EHO regulations
• Developing the business to incorporate private dining and off-site functional catering for large groups
• Driving standards and implementing operational procedures to maintain a 5* food hygiene rating

Somerset, England, United Kingdom

Thorpe Bay, Essex

Manchester, England, United Kingdom

Responsible for the daily operations of all reception areas and client satisfaction. Recruiting, training and managing of staff. Forward planning to maximise client experience.

Marble Arch, London, Mount Royal Hotel

Marble Arch, London, Mount Royal Hotel

London, England, United Kingdom

A Levels, Mathematics, Economics

Online Btec Level 4 Certificate, Education And Training, Distinction

Activities and Societies: Understanding roles, responsibilites and relationships in education and training; Planning to meet the needs of.

Hcima Diploma Level 4, International Hospitality Management, D6 Pass; D1, D3, D4 Merit; D2, D5 Distinction

Activities and Societies: D1 Food and Beverage Management; D2 Accommodation Management; D3 Human Resources Management; D4 Financial.

Hcima Professional Certificate - Level 3, International Hospitality Management, Distinction

Activities and Societies: Food and Beverage operations; Human resource organisation; Sales and Marketing; Accommodation Operations.

Gcse'S, 8 Gcse'S Grades A - C Including Mathematics And English

Various, Various

2018 | Level 3 Award in Health and Safety in the Workplace including Legionella Awareness (RQF) | Highfield Qualifications 2016 | Level 3.