 Recruit, hire, schedule, train, and mentor staff with non-discriminatory related management skills Assign customer service, inventory, and facility maintenance tasks appropriately based on staff performance andabilities to optimize customer service, company standards compliance, and quality assurance (QA) Perform ongoing and timely employee performance reviews and maintain proper documentation of evaluations; provide staff with performance-based feedback and review individual and team short- and long-term goals toencourage staff advancement Train market store managers on processes, standard operating procedures (SOPs), and preparation for Ready to Lead certification; train staff on safety procedures and SOPs to prevent issues, risks, and liabilities and ensure superior customer experiences Monitor competitive wage rates to modify compensation plans appropriately Cultivate positive and professional relationships with suppliers and vendors, as well as community Resolve all employee- and customer-related issues and conflicts with professionalism, expediency, and fairness Maintain transparent, timely communication with staff through electronic, written, and verbal means Lead periodic team meetings to prompt team culture, feedback, communication, and a positive work environment Analyze daily sales, financial reports, and other key performance indicators (KPIs), then implement proactive and responsive strategies to maximize cost and operational efficiency, sales, and net profits Budget and forecast profit and loss (P&L) lines; manage and maintain knowledge of merchandise margins

 Increased sales growth by 14% 2018 to 2019 while providing full leadership across departments Conducted sales personnel meetings to introduce new merchandise, expand product knowledge, andcultivate employees’ subject matter expertise (SME) Oversaw lose prevention strategies to increase awareness and decrease shrink Selected featured products, media resources, and timing of advertisements to optimize return oninvestment (ROI) for the advertising budget Planned and executed merchandise brand standards based on corporate expectations Conducted weekly cycle counts for store inventory Trained administrative and sales staff to ensure collaborative effort to achieve exceptional customer service, store cleanliness, and adequate inventory across departments

 Monitored key performance indicators (KPIs)  Collaborated with retail operations management to develop, improve, and document inventory control procedures; launched action plans across weekly cycle count of maintaining accurate inventory  Drove continuous improvement in stockroom processing and process replenishment through astute workflow analysis Prepared, reviewed, and analyzed business reports to identify and execute operational improvements Executed business plan to achieve facility goals  Resolved associate, customer, and supplier issues with professionalism, expediency, and fairness; escalated concerns when necessary to appropriate managerial staff  Forecasted staffing, workload, and performance-based on prior data analysis and market research Developed financial recording and reporting worksheet to advance staff’s profit and loss statement knowledge; used reports to identify areas needing improvement and determine appropriate objectives to get back on target

 Improved operational efficiency by creating and implementing process improvements aligned with short- and long-term goal attainment Interviewed, hired, mentored, and trained employees; determined staffing needs across shifts; oversaw personnel processes while ensuring safety, sanitation, and regulations compliance Oversaw team culture creation, human resources development, and succession planning; identified and advanced talent; cultivated staff’s leadership skills to fulfill assistant manager positions Maintained quality assurance (QA) and customer satisfaction; upheld food safety standards and protocol adherence Selected to train store managers and associates across a 3-month span for new locations; developed café to becomeregional training location; consistently improved store operations in non-performing stores due to Subject Matter Expert