Managed and maintained the ERP Application, Lawson, as well as general ledger reconciliation, AP check printing, and expense management applications used within the corporate environment. Created and supported all of the interfaces/data feeds between Lawson and these applications.• Realized initial savings of over $30K with implementation of a new Accounts Payable (AP) check printing application for all vendor payments, including coordinating design and test of new check layout with banks, AP and treasury teams, and new vendor.• Participated in development of new hire entry process that saved 15 minutes per employee. Worked with HR and Recruitment team to implement, including creation of shell scripts and SQL processes to integrate data with ERP application.• Increased satisfaction with and efficiency of employee reimbursement with implementation of a new online employee expense management tool, Chrome River that replaced a manual paper process.- Provided extensive input and support to set up the application within the needs of employee expense reimbursement guidelines.- Created shell scripts and SQL processes to integrate data between ERP system and online expense tool.

Supported and maintained the Lawson ERP application including daily operations, end user support, applying patches and upgrades, creating required reporting, and building necessary data feeds to/from external applications.• Key member on the implementation team for a new GL reconciliation application to be used in conjunction with the ERP system company wide that automated manual process and provided Finance Department with more visibility and control of journal entry approvals. Created all of the export/import files and processes to communicate between ERP system and the GL reconciliation application.• Assisted the HR team in implementing a new employee recruitment application. Created processes and SQL scripts to provide export files to create an external job board.• Implemented a new asset tracking application for the entire memorabilia collection, The Museum System, consisting of 80K pieces. - Key member of the team responsible for setting up and implementing the new application to provide increased financial controls and functionality.• Managed the upgrade, testing, and implementation of:- An Oracle upgrade for the Lawson ERP system- A SQL Server upgrade for the memorabilia tracking system, The Museum System• Built interfaces into and out of Lawson for passing information to external systems and third-party vendors.• Transitioned banks from JPMC to BOA for all AP Vendor check printing, file processing, and reporting.• Coordinated Lawson upgrade to 10.0.x along with new server hardware.- Worked with external vendor and managed/performed all work on the Hard Rock side of the upgrade.- Coordinated all user testing.

Performed support and maintenance of the Lawson ERP application including daily operations, end user support, and applying necessary patches to fix issues/bugs.• Supported 200 users with technical and functional issues.• Reported and tracked issues with Lawson/Infor helpdesk and implemented solutions.• Downloaded and applied patches and service packs from Lawson/Infor website.• Performed daily administration of three production, test and disaster recovery systems.• Modified, maintained, and created several Lawson custom programs.• Maintained user and form security.

Supported and maintained the Lawson ERP application and Kronos workforce management system.• Provided support on technical and functional issues for 75 functional users.• Reported and tracked issues with Lawson and Kronos helpdesks and implemented solutions.• Downloaded and applied patches and service packs from Lawson and Kronos websites.• Executed Lawson Environment and Application Program upgrades and updates.• Performed daily administration of five production, test, and disaster recovery systems.• Modified, maintained, and created several Lawson custom programs to accommodate vendor change and new projects.• Maintained user and form security.• Performed the Lawson side of an Informix to DB2 migration.

Quality Assurance Analyst, Jan 2003-Nov 2005Tested internal applications prior to release, including web-based applications and legacy billing systems.• Assisted Project Managers with software release documentation.• Participated in planning and designing of new programs and applications.• Supported and trouble-shot applications and programs with 1K+ end users.Prior positions with Rotech HealthcareHelp Desk Manager• Managed Help Desk team of 5 that provided support to roughly 500 locations and over 5,500 employees.• Provided computer, printer, networking, equipment, and application support.• Directed 2 Warehouse Technicians and ordered necessary computer equipment for all locations.Office Manager• Balanced and requested petty cash checks and submitted all office bills to be paid by Accounts Payable.• Organized logistics for all office meetings.• Coordinated the ordering of computer equipment for all locations.