Mobile Notary | Loan Signing Agent

Support and lead internal business partners while writing new technical procedure documentsand updating existing procedure documents as necessary.Take initiative to offer and/or lead others to offer process recommendations for resolution ofmoderately complex issues while working independently and remaining solution focused.Research issues related to compliance and quality using my best judgement in order to findresolutions and solve problems.Assist all line of businesses in investigation and resolution of process improvement issuesincluding data analysis and review of quality errors.Perform and facilitate remediations and improvement of simple to moderately complex customerimpacting issues.Facilitate training walkthroughs and meetings effectively with all levels of management includingcross line of businesses.Submit and present Change Management requests on weekly calls for various departments.

Using my leadership qualities to instruct training to new team members related to the entiredirect title process, also assist with creating and improving training strategies, initiatives andmaterials.Responsible for strategizing, being resourceful and using my excellent judgment skills to deliversolutions to escalated title concerns without having to consult upper management.Currently responsible for creating procedures, providing coaching to peers and performingQuality Control review for all customized letters generated within Direct Titles Department.Provide walk through presentations with senior management and other departments whilepreparing for audits, Implementing changes for different processes to reduce risks as well.Follow through with title work and perfect lien from start to finish, including contacting dealers,DMV's and third parties if needed.Strategically manage and maintain my individual work queue as well as assist colleagues inavoiding stales and meeting team requirements/deadlines.Acting as a back-up during the absence of my direct Team Lead and managing a group of 10-13.

Strong client focused mind-set to independently handle difficult situations on the phone andrespond demonstrating confidence and ownership.Experienced in servicing complex calls through telephone or written communication whilebuilding lasting relationships with not only our customer but also our Dealer RelationshipManagers and other lines of businesses within Chase.Make decisions related to complex or abnormal interactions without having to consult with uppermanagement related to Executive Office complaints.Utilize available resources and different contacts to expedite requests and provide a way to meetcustomers request without compromising companies' policies.Take initiative to familiarize myself with the firm's policies, systems. legal compliance regulations.products and services to be able to do the right thing for our customers.Effectively provide feedback and coaching opportunities for both new and existing employees tomanagers and supervisors,Assist with conducting employee surveys and interviews while tracking and compiling collecteddata.Remain quality-oriented while completing complex/time sensitive special projects: includingentering all survey complaints and following up as needed.