I was the key contact for customer service queries both over the phone and face to face for over 100 colleges. I had to ensure that I followed company procedures and completed my tasks in a timely manner to meet targets and deadlines. As well as answering the phone my main job role was to use IT systems to enter data and produce documents and certificates. I did many admin jobs daily such as producing letters, post, filing and organising documents. While at Ascentis I was asked to cover job roles in various other departments such as HR and IDL and I would also train new staff members when required. I always took these opportunities to develop myself and help my colleagues. After completing these roles I was praised by senior management for my hard work and ability to adapt and learn quickly. Key Responsibilities: • Dealing with many queries and customers daily in a busy environment• Gaining and maintaining good customer relationships• Providing support for over 100 colleges• Meeting specific deadlines throughout the academic year• Working as an individual and in a team to provide good customer service• Training new staff members on the company procedures and IT systems

I started working at the GP surgery as an apprentice through North Lancs Training Group completing a NVQ Level 2 qualification in Customer Service. Once I completed this I was hired as a full-time member of the team. I then progressed to complete the NVQ Level 3 qualification. I gained expertise in encountering with customers face to face and over the phone in a professional manner. I gained experience dealing with complaints, solving many different customer problems efficiently, working in a very busy environment and working alongside my colleagues to provide the best possible service. I learnt successfully how to multitask under pressure in this role. I also took on many admin roles to ensure the practice ran smoothly such as filing, scanning and faxing.