Nicole Bragg Email and Phone Number
Nicole Bragg work email
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Nicole Bragg personal email
I am a financial services, fraud, and claims specialist with extensive creative writing and editing experience, with the capability to de-escalate difficult cases, coach peers, and produce quality metrics as well as create comprehensive reports. I am detail oriented, and have excellent written and verbal communication skills.
Henkels & Mccoy, Inc.
View- Website:
- henkels.com
- Employees:
- 1948
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Operations CoordinatorHenkels & Mccoy, Inc. Feb 2023 - PresentUnited States
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Associate UnderwriterW. R. Berkley Corporation Jul 2022 - Feb 2023United States -
Claims RepresentativeGeico Nov 2015 - Jul 2022Fredericksburg, Virginia -
Sr. Frontline SpecialistCapital One Apr 2013 - Nov 2015- Research and review CNR (Catch and Release) reports in order to ensure compliance laws are upheld- Write training tools and scripts assisting agents on de-escalating difficult situations and guaranteeing quality assurance measures are maintained, and perform coaching duties which improve agents overall performance- Monitor agent calls and answer agent questions insuring quality assurance measures are upheld and government regulations are met- Manage the department in the absence… Show more - Research and review CNR (Catch and Release) reports in order to ensure compliance laws are upheld- Write training tools and scripts assisting agents on de-escalating difficult situations and guaranteeing quality assurance measures are maintained, and perform coaching duties which improve agents overall performance- Monitor agent calls and answer agent questions insuring quality assurance measures are upheld and government regulations are met- Manage the department in the absence of executives - Create and promote techniques and processes significantly improving the customer experience- Track quality trends and provide feedback to management for modifying and amending scripts, call flows, and policies in order to maintain JD Power Certification Show less -
Fraud Intake CoordinatorCapital One Mar 2012 - Apr 2013• Verified Customer Identity ensuring government regulations are met.• Investigated account activity identifying fraud and protecting against transactional and identity theft.• Handled and resolved diverse fraud, customer service, Heavy spend, and high value questions • Attended and lead team meetings, reviewing departmental changes, metrics and best practices• Performed Peer Coaching at manager request and wrote up reports based on analysis of agents performance• Created… Show more • Verified Customer Identity ensuring government regulations are met.• Investigated account activity identifying fraud and protecting against transactional and identity theft.• Handled and resolved diverse fraud, customer service, Heavy spend, and high value questions • Attended and lead team meetings, reviewing departmental changes, metrics and best practices• Performed Peer Coaching at manager request and wrote up reports based on analysis of agents performance• Created Team Newsletter which educated team members on current departmental changes as well as improved morale• Selected to write and design a Department Newsletter at request of management, with positive reviews Show less
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Front End AssociateMoviestop Feb 2008 - Nov 2015• Handle customer inquiries in-person and via the telephone regarding movies, games and services.• Assist with inventory maintenance to ensure company standards are met• Consistently achieve monthly sales goals to improve quality of service
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Assistant Office ManagerHicks Tire Center Inc. Feb 2005 - Mar 2012• Handle customer inquiries in-person and via the telephone regarding products and services.• Perform clerical duties including ordering inventory and tracking deliveries.• Write transaction tickets and prepare financial statements.• Track customer auto care information for updates and maintenance.• Assist with payroll.
Nicole Bragg Skills
Nicole Bragg Education Details
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Theatre/Theater -
Media Arts And Design
Frequently Asked Questions about Nicole Bragg
What company does Nicole Bragg work for?
Nicole Bragg works for Henkels & Mccoy, Inc.
What is Nicole Bragg's role at the current company?
Nicole Bragg's current role is Field Engineer/ Operations Coordinator at Henkels and McCoy.
What is Nicole Bragg's email address?
Nicole Bragg's email address is nb****@****umw.edu
What schools did Nicole Bragg attend?
Nicole Bragg attended University Of Mary Washington, James Madison University.
What are some of Nicole Bragg's interests?
Nicole Bragg has interest in Civil Rights And Social Action, Science And Technology, Human Rights, Animal Welfare, Arts And Culture.
What skills is Nicole Bragg known for?
Nicole Bragg has skills like Fraud, Fraud Detection, Report Writing, Writing, Creative Writing, Playwriting, Travel Writing, Communication, Microsoft Office, Customer Experience, Call Centers, Claims Management.
Who are Nicole Bragg's colleagues?
Nicole Bragg's colleagues are Gina Ardito, Jim Kohler, Anna Boggess, Heather Wade, Josh Fettig, Josh Dell, Bob Moore.
Not the Nicole Bragg you were looking for?
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Nicole Montoya-Bragg
Lexington, Ky3yahoo.com, smckyems.com, bdiky.com2 +185988XXXXX
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2gmail.com, chick-fil-a.com -
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1dcma.mil
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