Nicole Bright Email and Phone Number

o Oversee 16-person team for 100 plus physicians at 13 locationso Improve efficiency and accuracy o Educates and trains, radiation oncology, medical authorization process and electronic referralso Audits staff completion of QCL/Task and authorizations for all specialties.o Assists staff in contacting insurance and third-party organizations by phone to resolve issues impairing authorizations.o Monitors and alerts staff and management of reimbursement or compendia issues.o Prepares, performs, and addresses trends. Communicates with Ironwood Senior Administrative staff.o Prepares necessary reportso Responds to any correspondence from third party organizations regarding authorizations.o Apart of Revenue Cycle management Staffo Monitors and updates NCCN, state Medicaid and CMS tools for administrative and clinical staffs. o Maintains working knowledge of radiation authorization by payer. o Reviews and monitors high-cost drug versus compendia.o Performs general HR functions including appraisals, reviews, performance issues and timecard maintenance.o Train new staff and monitoring staff to leadership positionso Worked with the High Tech/Test Scheduling supervisor to mentor on OncoEMR and improve that team's efficiency and accuracy. o Works interdepartmentally to improve processes.o Coordinate Beta testing new online based portal and inter-system communications to improve authorization efficiencies. o Coordinated Team building exercises EMR – ONCO, Centricity/G4, All Scripts, MosiaqExcel/Power Point/WordCPTICD-10HIPPACMSASTRO/NCCN

o Obtain authorization for pain management procedures and high tech imaginingo Coordinate surgeries with OP facility and third-party vendorso Verified eligibility and benefitso Collect payments and set up payment planso Filled in at all office duties when needed