Some day-to-day tasks include:Diligently review and implement price changes to ensure accurate and competitive pricing, contributing to overall profitability and customer satisfaction.Proactively engage with suppliers to efficiently handle backorders, ensuring a streamlined supply chain and minimising delays in product availability for customers.Methodically analyse profit margin reports to identify trends, optimise pricing strategies, and make informed decisions that positively impact the financial performance of the store.Conduct comprehensive price comparisons for various brands, staying ahead of market dynamics to position products competitively.Utilise analytical skills to assess reports detailing the sales performance of specific brands over the past year, offering valuable insights to guide inventory management and marketing strategies.Take an active role in expanding the product catalogue by meticulously adding new items to the e-commerce site, ensuring accurate descriptions, appealing visuals, and seamless integration for an enhanced online shopping experience.

Providing exceptional customer service, ensuring a positive and efficient checkout experience. Handling transactions accurately, addressing customer enquiries, and maintaining a friendly and welcoming atmosphere.Act as a point of contact for customers by answering phone calls promptly. Assisting with enquiries, providing product information, and addressing any concerns or requests, demonstrating strong communication skills.Establishing and maintaining effective communication channels with suppliers. Placing orders in a timely manner, ensuring optimal inventory levels. Additionally, liaising with suppliers for any queries, fostering positive relationships to enhance collaboration and resolve issues promptly.

Collaborated with experienced programmers, product owners, and data analysts on an Account Management project, where I developed an automated reporting system for major business accounts, including two leading supermarkets in the UK and Australia. I utilised data visualisation tools like Qlik Sense/Qlik Cloud and ancoreShare to design and create detailed dashboards and reports.Developed a custom theme for the reporting system by coding CSS and JSON files, improving the user interface and ensuring brand consistency.Analysed large-scale datasets in Google BigQuery, performing complex queries to generate actionable insights that informed data-driven decisions and strategic planning.Applied agile methodologies to optimise project workflows and conducted thorough requirements analysis, ensuring the delivery of accurate and efficient data solutions.

Thrived in a fast-paced hospitality environment as a waitress, mastering the art of delivering exceptional service by efficiently taking orders, managing tables, and delivering personalised service.Focused on creating a welcoming atmosphere, I took pride in anticipating customer needs and exceeding expectations. Contributed to a positive team dynamic and enhancing overall customer satisfaction.