Nicole Chia Email & Phone Number

Singapore

• Managed the successful end-to-end delivery of multiple customer and account servicing features (examples include digitization of the following: KYC Source of Wealth form, Transaction Dispute Initiation; Account Reactivation, Credit Card Report Lost/Replacement), totalling over 2000 man-days. Activities involved breaking down of requirements with regional and country business, product, design, branch operations as well as various front end, middle and back-end application teams.• Collaborate with regional business in yearly as well as quarterly book-of-work prioritization exercises. Activities involve working with relevant technology stakeholders to provide estimates (man-days) to business for planning

Singapore

• Managed an end-to-end upgrade of a Treasury trading application. Activities involved coordinating with over 140 stakeholders from various teams including but not limited to infrastructure, vertical deployment, product, EOVS as well as business and operations users. • Supported 2 end-to-end Agile deliveries of a major program within Citi's Win in Wealth initiative over the course of 11 months, including working with over 250 stakeholders and managing project timelines, risks, and communications/reporting.

Undergraduate TA for STA309 (lower division statistics)Responsibilities included:• Providing assistance to > 300 students regarding use of software R• Grading homeworks/projects• Holding weekly R help sessions

Assisted my professor in conducting research on the Causes and Consequences of Data Breaches in U.S Hospitals. Responsibilities included:• Helping to construct and validate 900 breaches to ensure accuracy of data set• Analyzing certain variables of interest to understand the cause and effect relationships between organizational/ IT complexity and the emergence of data breaches within the Multi-Hospital Systems network

Singapore

I interned within the Institutional Clients Group (ICG), specifically in Production Support.• Automated three workflow checks of Citi's Private Bank applications using image processing Selenium tool, Sikuli • Improved log scrapping script used to retrieve logs of applications by adding three new functions and simplifying existing ones on Unix system • Generalized aforementioned log scrapping script to allow it to be used for all applications (existing script could only be used for one app) by standardizing format of related configuration files and enabling code reuse• Developed a VBA Macro to automate the generation of weekly Incident TASK Summary Reports

I was a TA for STA371G (upper division statistics), and worked alongside 2 other TAs. (1 undergraduate and 1 graduate). Some of my responsibilities included: • Providing guidance to 280 students for problems regarding R • Assisting professors in grading a semester-long project, homework assignments and exams• Holding weekly R help sessions for students

Shanghai City, China

Microsoft subsidiary specializing in end-to-end Digital Transformation services with over $500MM in yearly revenue• Analyzed and evaluated international markets by researching eight companies and developing quantifiable criteria to recommend a logistics company to meet organization expansion goals • Led an Eastern European team of five in researching adjacent markets, and identifying potential partnerships to increase Wicresoft’s overall offers and competitive advantage• Created and presented three market research presentations as well as industry reports using financial information and SWOT analyses • Public presentations (in English) about Wicrecend (parent company to Wicresoft)

Pan-Asia think tank and leadership development institute focused on Asian management practices• Converted nine reports from third-party research for use in a gamified mobile application called SmartUp, a knowledge-sharing platform used by over 150,000 members • Leveraged the company’s Content Management System to create content, sourced for pictures online, and came up with various poll and quiz questions to put together a well-received mobile app • Applied Adobe Illustrator skills to edit pictures, including cutting, reshaping, and resizing pictures to make them suitable for use on the app • Presented live product demo to C-suite, demonstrating proof-of-concept to be rolled out and expanded to future markets• Consolidated project materials in a transition document for handover to replacement