Nicole Clausing Email & Phone Number

Pewaukee, Wi

Appleton, Wi

• Preparation and distribution of quotes for hardware, software, services and license renewals. • Electronically maintained customer information and folders on the corporate network and Autotask database. • Communicated proactively with prospects/customers regarding new products and services in a timely manner.• Coordinated work with help desk, engineers, project managers, finance, order fulfillment, vendor and sales team to ensure completion of projects. • Provided training for the Account Coordinator position and navigation through various programs.• Data entry of licensing agreements into AutoTask and SharePoint for renewal reporting.

Appleton, Wi

• Managed the ordering, processing and return of warranty and non-warranty hardware per manufacturer specifications while working closely with account executives, helpdesk and finance.• Ensured proper credits and labor reimbursements were received for warranty orders and maintained a tracking and labor reimbursement Excel spreadsheet.• Entered purchase orders, sales orders, inventory adjustments and parts into accounting software.

Oshkosh, Wisconsin Area

Responsibilities ranged from order fulfillment, account creation, order entry and management, customer service internal and external, product questions, proofing artwork for errors, faxing order and artwork to suppliers. Communicated with the sales team on ETA’s, back orders, and discrepancies.

Oshkosh, Wisconsin Area

Responsible for processing all payments, generating invoices and managing refunds.Assisted the Credit Department, AR/AP Department, Account Coordinators and Financial Analysts as needed in all areas including special projects in a professional work environment.