Nicole Comando Email & Phone Number

United States

Greater New York City Area

Lead relationship manager for a portfolio of multi-channel client accounts. Responsible for growth of accounts and building long term, trusting client relationships that drive success. Responsible for ensuring the smooth day-to-day operation of Client-Facing teams. Hire, train and mentor team members to ensure superior client service, increased revenue and high client retention rates. Develop and implement departmental processes and procedures to streamline and optimize operations while increasing client performance and satisfaction. Manage 100% client retention by proactively identifying client risks or opportunities, negotiate contract renewals and manage client teams to effectively respond. Set and manage client budget, regularly forecast and adjust to changing market conditions and client strategies; communicate progress of revenue to budget forecast to the leadership team. Assist Client Development team with winning new business, respond to RFPs, attend new business presentations and develop case study data as applicable. Up-sell service levels and strategies and cross-sell channels based on client goals and objectives.

Manage direct and indirect report teams, providing mentorship and guidance for professional growth. Manage a portfolio of affiliate programs for top clients with over 150MM in annual revenue. Understand client goals and objectives; analyze performance data to determine growth opportunities; identify emerging trends; develop marketing plans with effective online strategies and provide recommendations in order to increase sales and achieve KPIs. Produce presentations and lead client meetings to review top-line program performance and marketing strategy.

Greater New York City Area

Manage affiliate programs for top clients with over 12MM in annual revenue. Understand client goals and objectives; analyze performance data to determine growth opportunities; identify emerging trends; develop marketing plans with effective online strategies and provide recommendations in order to increase sales and achieve KPIs. Produce presentations and lead client meetings to review top-line program performance and marketing strategy.

Greater New York City Area

Manage customer acquisition programs for top financial service clients including Allstate, GEICO and Esurance. Portfolio represents over 1MM in annual gross profit. Utilize various distribution channels including display, search, mobile and email to increase lead volume and grow campaigns. Identify new partnership opportunities, optimize existing traffic and improve conversions to achieve sustainable growth and profitability.

Greater New York City Area

Responsible for the coordination and execution of marketing strategies and tactics for client affiliate programs including Chase, Nordstrom, AVON, and Disney. Work with cross-functional teams to ensure timeliness and quality of deliverables. Write copy and develop content for advertiser communications such as email newsletters. Identify opportunities, establish new partnerships and optimize existing relationships through site audits and publisher outreach.

Pearl River, Ny

Responsible for the management of publishing companies email database including VNU Business Media and NAPCO. Led weekly meetings to discuss sales pipeline, revenue goals and account performance.

Responsible for the planning, coordination and execution of email marketing campaigns. Enable tracking links to determine campaign results such as open and click through rates. Develop email newsletters, guide outsourced team on edits, gain client approval and transmit message through platform. Update email databases daily including email address changes, removal requests, and bad addresses.