 Managed relationships through regular calls and online communications with 15-30 merchant banks, ensuring successful merchant application project flow. Concurrently developed trust-based relationships with 30-40 active merchants, resulting in ongoing business retention. Oversaw and handled troubleshooting with the web development team during company site builds, demonstrating my problem-solving abilities in a fast-paced environment. My continued management of e-commerce sites guaranteed ingredient and service level agreement compliance for all products. This required extreme time management and attention to detail. Developed extensive knowledge of e-commerce affiliate advertising process, which allowed for improved communication with clients. This resulted in implementation of a data tracking system in our CRM, saving time and increasing efficiency among internal teams, including C-suite. Collaborated on monthly budgeting with 5-6 teams for operational financial analysis, identifying any problem areas and implementing changes to achieve financial targets. This included overseeing the customer service representative team and chargeback reductions plan submission with underwriting teams for clients.  Created, maintained and enhanced several key strategic initiatives focused on adaptable solutions that reduced operational burden, mitigated risk, enabled quicker timeframes and improved client satisfaction.

•Phone screened, interviewed, and facilitated the hiring of 5-10 Quantm sales teams candidates throughout the United States•Designed and implemented the training system for new hires, allowing for improvement of sales techniques for external account acquisition as well as managed all the creatives and data tracking for the team assembled to work under me•Managed, maintained, and troubleshot in a highly time sensitive atmosphere with our account sources for all incoming and current accounts for the affiliate buyers•Set up Ads in Facebook and Google Ad Managers, storing and comparing all relevant metrics for split testing allowing the affiliate buyers to select and run the most successful ads,•Crafted unique and compelling copy for ads and conducted keyword research to assist in search engine optimization analysis to better target specific audiences and drive conversions

• Opened the fitness club and retail shop, and was conscious that all aspects of the club were properly maintained and staffed at the appropriate level • Developed an understanding of the chain of command, allowing any issues or new member prospects to be dealt with in an effective manner while maintaining and energized and positive demeanor in person and over the phone• Demonstrated effective communication and interpersonal skills by building relationships with members and becoming familiar with high end athletic brands, as staying up to date on current athletic trends and styles

•Responsible for consistent and satisfactory service in a fast-paced sports bar environment that included waiting table and working the bar•Opening and closing shift duties during regular 11 hour shifts