Nicole Green Email and Phone Number

• Improving business systems and processes• ISO 27001 and ISO 9001 implementation and maintenance• Security incident management• Information security • GDPR (policies, handling DSARs) • IR35 compliance• IT systems admin• Data management and reporting (e.g network stats, psychological safety)• Onboarding and offboarding consultants• Sending and reviewing contracts• Invoicing and billing queries

• Implement and maintain engagement operational documents and tools including people lists, margin and spend trackers, forecasts.• Prepare reports and data for Engagement Managers and clients as required for budgets, forecasts, client reporting, and business development (Excel, Google Sheets)• Support Finance and Accounting processes, reporting & forecasting, purchase orders, billing.• Set up, approve and reconcile timesheets in multiple timesheet systems. • Develop and improve business handover processes, inductions and documentation.• Oversee team on and off-boarding, implement new processes to improve the experience for consultants. • Act as focal point for consultants, EE teams and clients for queries linked to people or processes.• Ensure compliance with client procedures such as mandatory training and financial deadlines. • Organise team meetings and events.• Liaise with client stakeholders regarding contracts, service agreements and finances.• Provide training and support, and carry out administrator responsibilities on several EE and client IT systems.• Coordinate Security Clearance process for consultants including reviewing applications and tracking timelines. • Recruitment support and interviewing for other operational roles.

• Design and implement procedures and guidelines for projects and the organisation. • Ensure organisational policies are up to date and develop new policies as required. • Support the development of new projects including proposal and budget drafting, and engaging consultants. • Coordinate fundraising - source new opportunities, coordinate technical input into proposals, oversee application timelines. • Carry out project-related research. • Review and input into donor reports. • Act as LFJL Risk Officer, designing and standardising risk assessments, providing training, developing guidelines. • Travel booking for LFJL staff and partners. • Other office/organisational operations duties including ordering stationery and furniture, rolling out new IT and information management systems. • Organise and attend LFJL events.

• Coordinate all aspects of the deployment process for Surge Team (HST) staff, including visa advice and travel, negotiating contract terms, liaising with country office teams to ensure safe arrival of staff, and handling deployment documentation for future compliance and audit. • Provide general and wellbeing support to surge personnel pre, during and post deployment. • Input and maintain accurate data into the Deployment Database, support with system improvements and provide training and ongoing support across the department. • Prepare and disseminate deployment statistics and reports to input into strategies, and provide strategic recruitment advice. • Ensure that awards management information systems are accurate and global/internal processes are followed.• Work with response teams and country offices to develop high quality donor proposals and reports, including coordinating input and review from key stakeholders. • Support with management and monitoring of humanitarian awards throughout the project cycle.• Identify areas of concern and risks related to project implementation and award management in a timely manner, proposing and taking appropriate mitigating actions. • Feed into internal communications and manage the team’s knowledge management platform and intranet pages. • Contribute to the development and implementation of team and department workplans and strategies.

• Ensure the accuracy of grant management systems. • Assist with reviewing and editing of donor narrative and financial reports from country offices. • Support the timely completion of award close-outs. • Ad-hoc support in the analysis and production of contracts. • Support the team with donor research including strategies, focus and regulations. • Liaise with counterparts across the department to introduce and mainstream common systems. • Act as a focal point for country office colleagues, support with queries and ensure correct award documentation is shared. • Update SCUK’s financial database with grants budgets and support establishing processes for monitoring spend and issuing income requests. • Provide other administrative support to the Asia Portfolio team as required.

• Manage team budget - planning, monitoring, reporting and reforecasting. • Monitor and report on performance against cost recovery target.• Update and monitor team live awards and opportunities pipeline.• Develop, implement and manage team management information system, ensuring accuracy. • Analyse data and provide presentation materials for various purposes including programme RAG status, team workplan, organisational reporting and others as required. • Ensure team members are well informed on up-to-date policies and procedures. • Support with recruitment, procurement and manage induction of new team members.• Train team members on IT systems, develop user-guides and provide ongoing support. • Ensure correct storage of documentation for audit compliance. • Provide logistical support to various team and inter-departmental project groups and meetings. • Support organisational events such as programme workshops, training sessions and away days.• Prepare and disseminate information as appropriate to colleagues, and collate feedback.• Support with the management of several awards from proposal submission, to reviewing of reports, close-out and review. • Coordinate team input into communication platforms and improve knowledge management.

• Coordinate travel arrangements and meetings for the project team.• Prepare and proof reports and other documentation.• Provide support to project team with other administrative tasks as required.

• Customer service to residents.• Project support to housing improvement projects.• Maintain systems and records using databases and Microsoft Office.• Assist in management of service contracts.

As below.

• Oversee office operations and procedures; identify issues and resolve as necessary.• Keep management and staff across three locations informed of daily tasks, issues, deadlines.• Manage company attendance at events – budget, stand design, coordinate communications.• Arrange travel and accommodation for staff and interstate/overseas clients.• Represent the company at exhibitions and events.• Manage several product ranges –product sourcing, stock control, marketing and budgeting.• Develop and maintain relationships with domestic and international stakeholders.• Support with recruitment and train new staff.• General administration duties – report preparation, accounts, maintaining records.

RWDA is a non-profit, Tanzanian NGO operating in the Singida Region of Tanzania to provide training and educational opportunities for girls and women. The Kanga Project (KP) is a UK-based charity supporting RWDA by providing funds and raising awareness of the organisation’s activities.Key accountabilities:• Develop and manage budgets, monitor project performance and report on progress to Directors.• Manage the opening and operation of a new secondary school hostel. • Provide research for and review grant proposals and reports.• Organise events e.g. training, seminars, debates.• Facilitate meetings with a range of stakeholders and network with other NGO’s. • Assist with general documentation for RWDA.• Act as liaison officer between RWDA in Tanzania and KP in the UK to communicate and coordinate activities, request funding, discuss challenges and successes.

• Customer service - provide product and service information.• Supervise several employees and train new staff.• Amend and implement office procedures as necessary.• Attend and assist with organising exhibitions and other events.• Manage several products –marketing material, order and maintain stock levels.• Arrange travel and accommodation for interstate/overseas clients and suppliers.• General administration duties – record keeping, preparing reports, artwork approval.