Nicole Gregory Email and Phone Number
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Experienced team leader with a demonstrated history of working in Client Success. Skilled in Microsoft Word, Project Management, Account Management, Coaching and Teamwork. Strong dedicated professional with a Bachelor of Science (BS) focused in Business Administration with a double concentration in Marketing and Management, and Information Technology Minor from Monmouth University a Leon Hess AACSB Accredited Business School.
Reward Gateway
View- Website:
- rewardgateway.com
- Employees:
- 417
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Head Of Client Success, EnterpriseReward Gateway Sep 2024 - PresentNew York City Metropolitan Area
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Us Client Success Team LeadReward Gateway Jan 2024 - Sep 2024New York City Metropolitan Area• Supporting Client Success Managers with crafting and carrying out strategic client account plans with measurable objectives and goals• Providing the team with the right tools and knowledge to maximize the value of every client partnership• Responding to client feedback and providing effective, timely resolutions and service improvement plans in the event of issues and complaints• Carrying out regular one to ones and performance reviews based on key performance metrics and putting in place personal development goals to help each CSM progress and improve their skills• Having a well-rounded view of the risk and opportunities within the team’s portfolios and working to implement plans to mitigate risk and maximize opportunities
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Client Success Team Lead, Migrations/AcquisitionsReward Gateway Feb 2022 - Jan 2024New York City Metropolitan Area• Manage a team of Client Success Managers to evaluate current client contracts and negotiate new contracts.• Review and present gap analyses during migration conversations• Manage and report on financial projections/risks to keys company stakeholders.• Oversee due-diligence, financial planning, scoping, negotiations, closings, and new launches for employment engagement platforms.• Develop and present on strategies for future acquisitions.
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Enterprise Account Director, Client SuccessXexec Jan 2020 - Feb 2022Greater New York City Area• Built trusted relationships with clients providing superior customer experience. • Oversee new projects from initial implementation to on-going management.• Work with teams cross functionally to identify areas of improvement and devised solutions based on findings.• Recognize upsell opportunities and successfully influence clients when opportunities arise; contract renewals averaging 3 additional years.• Analyze engagement data and lead brainstorming sessions to improve outcomes. -
Account ManagerXexec Nov 2018 - Jan 2020Greater New York City Area• Responsible for maintaining and strengthening client relationships• Interact and coordinate with clients while designing an employee engagement platform• Proactively identify and solve challenges on client platforms • Oversee and contribute to weekly newsletters
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National Account Manager & MerchantRoman & Sunstone Aug 2016 - Nov 2018New York, New York• Attend market meetings; present best selling styles and new trends• Create customer proposals for buyers and make sure all margin requirements are met• Approve ticketing and packaging with factories -
Product Development SpecialistRoman & Sunstone Sep 2015 - Jul 2016New York, New York• Update and create files and style number for new product development• Assisted in creating flyers, cost grids and setting up presentation boards• Prepare airway bills for overseas package and approve incoming package invoices
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Social Media Marketing InternRda Building Contractors Jun 2014 - Jun 2015Wall, Nj• Managed social media accounts• Updated company website • Designed and updated Business Cards and Brochures -
Sales AssociateFinish Line Oct 2013 - Jun 2014Eatontown, New Jersey• Provide customer service assistance through selling • Remain updated on newest styles and advancements • Organize and manage sales floor -
File Clerk/ ReceptionistTobia And Sorger, Llc May 2012 - Sep 2013
Nicole Gregory Skills
Nicole Gregory Education Details
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Business, Management, Marketing, And It -
Harrison High School
Frequently Asked Questions about Nicole Gregory
What company does Nicole Gregory work for?
Nicole Gregory works for Reward Gateway
What is Nicole Gregory's role at the current company?
Nicole Gregory's current role is Head of Client Success, Enterprise.
What is Nicole Gregory's email address?
Nicole Gregory's email address is ng****@****one.com
What is Nicole Gregory's direct phone number?
Nicole Gregory's direct phone number is +121288*****
What schools did Nicole Gregory attend?
Nicole Gregory attended Monmouth University, Harrison High School.
What skills is Nicole Gregory known for?
Nicole Gregory has skills like Microsoft Office, Powerpoint, Social Media, Marketing, Microsoft Excel, Microsoft Word, Sales, Social Media Marketing, Customer Service, Time Management, Outlook, Data Entry.
Who are Nicole Gregory's colleagues?
Nicole Gregory's colleagues are Christina K., Hend Dabash, Alice Pencheva, Evgeniy Ginev, Viktor Galabov, Dimitar Chaushev, Stefani Pencheva.
Not the Nicole Gregory you were looking for?
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Nicole Gregory
Project Manager 4 | Devoted To Successful Leadership Of High Impact Projects And ProgramsPort St Lucie, Fl5yahoo.com, onbase.com, timkensteel.com, timken.com, hyland.com2 330-438XXXXX
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1daywind.com1 +121478XXXXX
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