Nicole Gregory Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

• Supporting Client Success Managers with crafting and carrying out strategic client account plans with measurable objectives and goals• Providing the team with the right tools and knowledge to maximize the value of every client partnership• Responding to client feedback and providing effective, timely resolutions and service improvement plans in the event of issues and complaints• Carrying out regular one to ones and performance reviews based on key performance metrics and putting in place personal development goals to help each CSM progress and improve their skills• Having a well-rounded view of the risk and opportunities within the team’s portfolios and working to implement plans to mitigate risk and maximize opportunities

New York City Metropolitan Area

• Manage a team of Client Success Managers to evaluate current client contracts and negotiate new contracts.• Review and present gap analyses during migration conversations• Manage and report on financial projections/risks to keys company stakeholders.• Oversee due-diligence, financial planning, scoping, negotiations, closings, and new launches for employment engagement platforms.• Develop and present on strategies for future acquisitions.

Greater New York City Area

• Built trusted relationships with clients providing superior customer experience. • Oversee new projects from initial implementation to on-going management.• Work with teams cross functionally to identify areas of improvement and devised solutions based on findings.• Recognize upsell opportunities and successfully influence clients when opportunities arise; contract renewals averaging 3 additional years.• Analyze engagement data and lead brainstorming sessions to improve outcomes.

Greater New York City Area

• Responsible for maintaining and strengthening client relationships• Interact and coordinate with clients while designing an employee engagement platform• Proactively identify and solve challenges on client platforms • Oversee and contribute to weekly newsletters

New York, New York

• Attend market meetings; present best selling styles and new trends• Create customer proposals for buyers and make sure all margin requirements are met• Approve ticketing and packaging with factories

New York, New York

• Update and create files and style number for new product development• Assisted in creating flyers, cost grids and setting up presentation boards• Prepare airway bills for overseas package and approve incoming package invoices

Wall, Nj

• Managed social media accounts• Updated company website • Designed and updated Business Cards and Brochures

Eatontown, New Jersey

• Provide customer service assistance through selling • Remain updated on newest styles and advancements • Organize and manage sales floor

Bachelor Of Science (Bs), Business, Management, Marketing, And It

Monmouth University Academic Scholarship Deans List Alpha Kappa Psi Professional Business Fraternity - Vice President of Finance.

Education record

Activities and Societies: Cheerleading, Cross Country, Volleyball, Peer Leading.Junior Class Treasurer Senior Class Treasurer Prom.