Nicole Hendricks Email and Phone Number

Facultative reinsurance specialist. Placing new, existing and anniversary clients on facultative RI that are above the Discovery Insure ceding retention.

Capture and place risks with Reinsurance that are above treaty limitsApply and declare endorsements on FAC risk Load FAC declarations monthly with reinsurance broker Check risk weekly on FAC to see what is still active and what has been cancelled – audit purposes and treaty limits are adhered toPayments – to Reinsurance brokers and risk placed on FAC Check and Recon premiums billed and payed for risks that are on FAC Load all changes and updated FAC risk on auto FAC sheet Check and test new developments in our team – validations and changes made to system and process System testing and verification when there are system enhancements. Verification that system changes implemented works and is updated Manage staff – 2 members and assistant manager when manager of our department is not availableDoing PA’s and daily\ weekly coaching sessions Manage and check work pools daily to ensure we meet SLA Induction training of our division monthly –give a brief overview of what u\w is to new employees

Attend claims forum when manager is not available TBA on what this is Collect & capture all relevant data - analysis processUnderstand underwriting process & methodologyKnowledge of Insure systems and Smart AdviceAnalyze quotes through application of underwritingAdjusting/applying loadings &discounts to risk Working within defined Service level agreements Compiles reports to ascertain a trend within risk Answers incoming calls from Brokers responding to queries on coverageMake adjustments to policy information based upon prescribed authority levelConducts outbound calls and follow-up work to brokers required to close out inquiry/transactionDevelop and maintains effective working relationships with internal and external customers Maintaining of accurate details and statistics of all queriesGather and evaluates risk exposure through appropriate risk assessment. Adopts proactive actions and/or make proactive recommendations.To improve risk profitability by ensuring correct selection of risks.Apply knowledge and understanding of coverage, rating and guidelines. Adherence to company Risk Management (underwriting) standards and philosophy. Answers incoming calls from Brokers responding to inquiries on coverage, and making adjustments to policy information based upon prescribed authority level. Conducts outbound calls and follow-up work to brokers required to close out inquiry/transaction. Works within specific authority level to quote, accept, decline, modify and renew risks within accepted underwriting guidelines. Develops and maintains effective working relationships with internal and external customers. Communicates openly and within a timeframeParticipates in the development of team goals and work diligently to achieve them. Conduct daily audits on new business written.Ensure daily Service Level Agreements are adhered to.Sustain a profitable loss ratio.Resolving of queries and escalations

Data capturing of new Insure applications Checking broker accreditation Calling for outstanding requirements Tracking of apps submitted via system Issuing of Counter Offer Letters Amending and checking all Counter Offer Letters Adding info and making changes on pending policies Checking all apps submitted for activation Activating Insure policies System testing Verification that systems works Logging system defects

Checking data on application forms Capturing Discovery Life applications onto systemDealing with email and telephone queriesMaintain 24hr SLADistribute new business requirements to internal staff Follow up on internal processes out of SLAKeep management updated on pipeline businessKeep detailed excel records of work in progress

Data CapturerDuties: Capture DH NB applications speedily and correctlyCapturing all apps for DH and external schemes Reporting errors made in the indexing process Reporting system performance issuesAdmin functions Assisted with amending and adding info on DH SOPAssisted with simulation training Assisted with booking of assessments

Customer Services Assisting with account queriesAssisting with handset queries