Perform data analysis and reporting to be submitted to business units regarding headcount and staffing management. Offer professional development to staff by conducting training programs on positive morale, culture, and work environment. Facilitate organizational compliance with all state and federal employment laws including Equal Employment Opportunity (EEO), Fair Labor Standards Act (FLSA), Private Health Information (PHI) and Health Insurance Portability and Accountability (HIPAA). Provide guidance to employees on disciplinary action, performance issues, and career planning tools and resources. Manage approximately 200+ employees across 25 retail stores, along with 4 district managers, and 1 retail director. Piloted the Human Resources Council, an initiative focused on improving both the customer and employee experience. Received numerous awards for industry expertise.

Held full responsibility in recruiting and keeping a workforce comprised of top-performing staff. 2 direct reports. 100+ store personnel. Rendered expert supervision to the career development, employment law and practices of a retail workforce; while also providing oversight to front-end customer service operations. Took full charge of overseeing appropriate implementation of the health and welfare benefits program including recognition and rewards. Performed in-depth analysis and forecasting of workforce planning data in adherence to federal affirmative action guidelines. Expertly administered the use of payroll processing to streamline store performance and key metrics. Ensured effective management and handling of employee relations, alternative dispute resolutions and administration of disciplinary action in partnership with department supervisors.