Assisted in developing QA processes to comply with regulator standards, ensure processes were fully implemented, and fully functional.• Performed testing to ensure Quality Control Team is functioning effectively and efficiently.• Re-performed testing of the QC design test steps and ensure that it is operating effectively. Appropriately categorize any exceptions discovered during QA testing as findings and/or observations. Ensure that the findings are fully remediated.• Worked to identify any opportunities for improvements for any EIST or ER processes when applicable.• Provided enhancements or new processes to ensure they are fully incorporated and communicated into ER, EIST, Ethics and any other partnering area (i.e., ISG/AML) and MRA's are fully remediated within the established/revised time frame.• Monitored the Corporate Ethics significant risks and key controls to ensure they adhere to all required expectations. Should any process or system issues arise, ensure we are included in the RCIA process.

Key contact for training provided by the Corporate Ethics Office, including service partner training and the PNC annual Ethics Refresher Training. Collaborated with service partners to ensure programs remain relevant and are complete from design to implementation. Developed and updated content for the Ethics New Hire and Refresher training each year, collaborating with colleagues, various lines of business, PNC University, and Legal. This includes working with an outside contractor to redesign the look and feel of the Ethics New Hire and Refresher training.• Managed all aspects of the Ethics New Hire and Refresher training, including developing content, working with PNC University for the assignment and notifications to employees, monitoring completion of training to ensure SOX compliance, and testing the training to ensure it functions properly.• Developed articles for the Ethics Intraweb site. • Responsible for the Ethics Office Business Resiliency plan, including updating information and participating in any testing that was required.• Main contact for Enterprise Third Party Management for Ethics Office vendors, ensuring that our vendor contracts/engagements are up to date and consistent with PNC standards. • Managed the RFP process to determine a vendor for the Corporate Ethics Office hotline services, including vetting potential vendors through the ETPM system.• Kept ethics content in the PNC Welcome tour (New hire orientation) up to date and accurate.• Updated and maintained Ethics policies and The Code of Business Conduct and Ethics within both policy manager and SharePoint. Updated and combined various policies during the policy standardization process. Worked with the Web Content Manager team to create the Ethics site on the new Intranet (SharePoint). Assisted the entire Employee Relations Team, including the ER Investigators, the ER Specialists, ER Information Center Consultants, and the ER Management Team, as needed.

• Reviewed potential conflicts of interest and provided guidance consistent with PNC policies and/or procedures to employees to remain in compliance with The PNC Code of Business and Conduct and Ethics Conduct Policy. Served as an independent, neutral and unbiased observer and gatherer of the facts from all sides of an issue.• Developed and updated content for the Ethics New Hire and Ethics Refresher training each year, working in collaboration with colleagues, various lines of business, PNC University, and Legal.• Served as the key contact for training provided by the Corporate Ethics Office, including service partner training, Anti-Corruption training, Ethics New Hire training, and the PNC annual Ethics Refresher Training. Collaborate with service partners to ensure the programs remain relevant and are complete through design to implementation.• Assisted with numerous projects and participates on project teams as the opportunities arise.• Conducted training for managers and employees regarding Employee Relations policies and procedures.

Worked with employees and business managers on Employee Relations issues of moderate to significant complexity that do not require investigation into misconduct and inappropriate behavior.• Served as an independent, neutral and unbiased observer and gatherer of the facts from all sides of an issue.• Assisted the entire Employee Relations Team, including the Employee Relations Investigators, the Employee Relations Information Center Consultants, and the Employee Relations Management Team, as needed.• Assisted with numerous projects and participates on project teams as the opportunities arise.• Conducted training for managers and employees regarding Employee Relations policies and procedures.

Accepted incoming calls and emails in the Employee Relations Information Center, assessed the issue, and either resolved the issue or determined the appropriate methodology for resolution or escalation.• Utilized the information database system to create a record of issues for tracking and metrics purposes.• Participated in training and educational opportunities, as well as self-guided learning, to increase ER subject matter knowledge, technical skills, and consulting skills.