Nicole Williams

Nicole Williams Email and Phone Number

SaaS | Customer Success | Technical Project Management | Product Training
Nicole Williams's Location
Richmond, Virginia, United States, United States
About Nicole Williams

I’m a results-driven professional specializing in SaaS platform management, technical project management, and client success, focused on helping businesses maximize their use of technology. With expertise in post-implementation training, process optimization, and troubleshooting, I’ve guided enterprise clients through smooth onboarding, API integrations, and successful program launches.My cross-industry experience in e-learning, digital treasury services, and retail enables me to translate complex technical concepts into clear, actionable solutions that drive business objectives and improve user experiences.

Nicole Williams's Current Company Details

SaaS | Customer Success | Technical Project Management | Product Training
Nicole Williams Work Experience Details
  • Intellum
    Associate Strategic Relationship Manager
    Intellum Jan 2024 - Nov 2024
    Managed client relationships post-sale, overseeing renewals, expansions, and growth. Acted as main point of contact, coordinating with internal teams to address escalations, align on client needs, and support data-driven program improvements.
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  • Intellum
    Platform Specialist
    Intellum Aug 2021 - Jan 2024
    Responsible for end-user support, technical project management and system administration for an enterprise client's three Learning Management Systems
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  • Truist
    Transition Specialist, Treasury Solutions
    Truist Dec 2020 - Aug 2021
    Virtually trained and set up over 200 Truist Treasury clients onto new payroll software.
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  • Snagajob
    Product Trainer
    Snagajob Jan 2018 - Mar 2020
    Richmond, Virginia Area
    Conducted weekly web-based product training for Snagajob's applicant tracking software customers. Maintained all internal and external training documentation.
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  • Goodwill Of Central And Coastal Virginia
    Retail Learning Specialist
    Goodwill Of Central And Coastal Virginia Jan 2015 - Jan 2018
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  • Goodwill Of Central And Coastal Virginia
    Retail Assistant Manager
    Goodwill Of Central And Coastal Virginia Jun 2014 - Feb 2015
    Richmond, Virginia Area
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  • Goodwill Of Central And Coastal Virginia
    Retail Sales Lead
    Goodwill Of Central And Coastal Virginia Jun 2012 - Jun 2014
    Virginia Beach, Virginia
    View

Nicole Williams Skills

Styling Retail Buying Visual Merchandising Makeup Artistry Trend Analysis Fashion Merchandising Retail Wardrobe Fashion Marketing Apparel Fashion Shows Retail Sales Sales Trend Forecasting Fashion Design Customer Service Microsoft Office Social Media Training Leadership Management Event Planning Time Management Communication Teamwork Public Speaking Microsoft Excel Teaching Team Leadership Microsoft Word Instructional Design Adult Learning Theory E Learning Implementation Powerpoint Writing Applicant Tracking Systems Onboarding Written Communication Project Planning Facilitation Training Delivery Nonprofit Organizations Store Management Instructor Led Training Web Based Communication Moodle Desire2learn Instructure Canvas E Learning

Nicole Williams Education Details

Frequently Asked Questions about Nicole Williams

What is Nicole Williams's role at the current company?

Nicole Williams's current role is SaaS | Customer Success | Technical Project Management | Product Training.

What schools did Nicole Williams attend?

Nicole Williams attended Old Dominion University.

What skills is Nicole Williams known for?

Nicole Williams has skills like Styling, Retail Buying, Visual Merchandising, Makeup Artistry, Trend Analysis, Fashion, Merchandising, Retail, Wardrobe, Fashion Marketing, Apparel, Fashion Shows.

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