I’m a results-driven professional specializing in SaaS platform management, technical project management, and client success, focused on helping businesses maximize their use of technology. With expertise in post-implementation training, process optimization, and troubleshooting, I’ve guided enterprise clients through smooth onboarding, API integrations, and successful program launches.My cross-industry experience in e-learning, digital treasury services, and retail enables me to translate complex technical concepts into clear, actionable solutions that drive business objectives and improve user experiences.
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Associate Strategic Relationship ManagerIntellum Jan 2024 - Nov 2024Managed client relationships post-sale, overseeing renewals, expansions, and growth. Acted as main point of contact, coordinating with internal teams to address escalations, align on client needs, and support data-driven program improvements. -
Platform SpecialistIntellum Aug 2021 - Jan 2024Responsible for end-user support, technical project management and system administration for an enterprise client's three Learning Management Systems -
Transition Specialist, Treasury SolutionsTruist Dec 2020 - Aug 2021Virtually trained and set up over 200 Truist Treasury clients onto new payroll software. -
Product TrainerSnagajob Jan 2018 - Mar 2020Richmond, Virginia AreaConducted weekly web-based product training for Snagajob's applicant tracking software customers. Maintained all internal and external training documentation. -
Retail Learning SpecialistGoodwill Of Central And Coastal Virginia Jan 2015 - Jan 2018 -
Retail Assistant ManagerGoodwill Of Central And Coastal Virginia Jun 2014 - Feb 2015Richmond, Virginia Area -
Retail Sales LeadGoodwill Of Central And Coastal Virginia Jun 2012 - Jun 2014Virginia Beach, Virginia
Nicole Williams Skills
Nicole Williams Education Details
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Occupational Studies
Frequently Asked Questions about Nicole Williams
What is Nicole Williams's role at the current company?
Nicole Williams's current role is SaaS | Customer Success | Technical Project Management | Product Training.
What schools did Nicole Williams attend?
Nicole Williams attended Old Dominion University.
What skills is Nicole Williams known for?
Nicole Williams has skills like Styling, Retail Buying, Visual Merchandising, Makeup Artistry, Trend Analysis, Fashion, Merchandising, Retail, Wardrobe, Fashion Marketing, Apparel, Fashion Shows.
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Nicole Williams
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Nicole Williams
New York, Ny10yahoo.com, hotmail.com, pg.com, yahoo.com, yahoo.com, netzero.com, ameritrade.com, nicolewilliams.com, nicolewilliams.com, nicolewilliams.ca
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