● Ensure compliance of established procedures by auditing employees monthly.● Generate employee daily productivity reports.● Conduct monthly audit meetings with employees to discuss strengths and weaknesses within workflow andfollow-up meetings to discuss strategies and improvements.● Conduct monthly meetings with other members of leadership to discuss team metrics, accuracy, changes inprocedures, and methods of tackling problem areas.● Study trends to see where work can be the most impactful or staffing arrangements can be made● Assist with writing and updating standard operating procedures.● Attend seminars with external sources to stay up to date with revenue impacting changes and obtain usefulchanges that can be implemented to aid revenue collection rates.● Attend departmental meetings to stay up to date with internal issues and changes.● Present audit data in weekly and quarterly management meetings.

● Resume screening, Phone/Video chat interviews, Job offer emails, Letters of declination● Manage the onboarding process ensuring all pre-employment processes and forms are completed accurately.● Establish all tools needed for seamless transition for each employee to their respective departments.● Maintain clear communication with management and team leads to accurately meet team requirements.● Liaison with the IT department to guarantee necessary tools and equipment are sent and received on time forstart date.● Established equipment set up video for all remote employees to assist with equipment setup.● Provide a welcome packet to aid employee first day preparation. Includes but not limited to equipment setupvideo, instructions for first time login to the system, locked excel sheet listing internal and external sources(usernames and temporary passwords), company merch etc.● Provide a Week at a Glance to employees for a guided (no surprises) comfortable first week transition.● Serve as a point of contact for new employee questions and concerns.● New Hire Orientation● Efficient in employee retention. mediation and conflict resolution.● HR records and management● Terminations● Collaborate with HR colleagues on improvement of hiring processes.● Create and maintain a library of training videos and performance audits via sharepoint.

● Implement training classes to teach and guide employees on standard utilization of Xifin and other applicationsused in the company’s daily operations.● Train in basic Microsoft Offices skills for new and current employees (company needs focused)● Introduction to all 3rd party resources used by the company.● Value Stream Mapping to introduce each department and importance of its collaboration for continuousimprovement.● Established and maintained a library of training videos for individual department processes and procedures.● Monitors denial trending and needs for education.● Responsible for answering day to day questions from Assistants/Specialists regarding guidelines and standards.● Acts as a mentor and provides oversight for the other personnel

Use several resources via web portal, emails, or phone to personally work with insurance companies and hospitals to maintain billing standards of the company. Using ICD 10 knowledge comb through denied claims to diagnosis and correct billing issues. Recovered 1,000s of insurance claims and received full payment.Average Recovery time between 30-90 daysTrained 10+ new AR Reps in transport billing including ground and air transports.Led teams in the Medicaid launch of new states for transport billing. (Illinois, SouthCarolina, California.)Cross trained in CS, Access Rep, Coding, Payment Posting, and Contract Billing.Awarded Accountability Award in 201840+ Hours Weekly.Onboarding.