Specializing in PMU, Brow Feathering, Brow Sculpts and Lash Lifts

Key responsibilities:• Maintaining the highest standard in customer service, resulting in client retention an referral• Extensive experience liaising with customers in person to provide the highest standard of client service excellence.• Display exceptional time management skills• Maintain high workplace health and safety standards at all times according to Government and Industry legislation.• Maintain the highest standard in client confidentiality and at all times use… Show more Key responsibilities:• Maintaining the highest standard in customer service, resulting in client retention an referral• Extensive experience liaising with customers in person to provide the highest standard of client service excellence.• Display exceptional time management skills• Maintain high workplace health and safety standards at all times according to Government and Industry legislation.• Maintain the highest standard in client confidentiality and at all times use discretion.• Stock management, replenishment and rotation.• Data entry both alphabetically and numerically ensuring the highest standard of accuracy.• Confident in cash handling and EFTPOS processing.• High level negotiation skills when liaising with preferred suppliers. Show less

Extensive experience liaising with customers and clients over the phone/face to face Maintain the highest standard in customer service resulting in retention and referral in Brow & Lash servicesData entry both alphabetically and numerically ensuring the highest standard of accuracy Resolve client issues ensuring a positive and amicable outcome has been achievedConfident in cash handling and EFTPOS processing MYOB data entry Exceptional time management skills Maintain… Show more Extensive experience liaising with customers and clients over the phone/face to face Maintain the highest standard in customer service resulting in retention and referral in Brow & Lash servicesData entry both alphabetically and numerically ensuring the highest standard of accuracy Resolve client issues ensuring a positive and amicable outcome has been achievedConfident in cash handling and EFTPOS processing MYOB data entry Exceptional time management skills Maintain high Workplace, Health and Safety standards at all times Manage accounts payable and accounts receivable Responsible for invoicing and receipting High level negotiation skills when liaising with preferred suppliers Stock management including stocktake, replenishment and rotationMaintain the highest standard in confidentiality and at all times use discretion Provide the highest standard of client service excellence Show less

Greeting and attending to all customers and visitors with a smileAnswering customer calls and queries in a professional manner Managing all new enquiries via phone/email to the clinic to facilitate client appointmentsIT Skills - Intermediate to Advanced - MSOutlook, MSWordManaging reports and referrals from other Doctors/Surgeons Scheduling initial and follow-up appointments with clientsProcessing cash and electronic payments accurately using the Shortcuts point of sale… Show more Greeting and attending to all customers and visitors with a smileAnswering customer calls and queries in a professional manner Managing all new enquiries via phone/email to the clinic to facilitate client appointmentsIT Skills - Intermediate to Advanced - MSOutlook, MSWordManaging reports and referrals from other Doctors/Surgeons Scheduling initial and follow-up appointments with clientsProcessing cash and electronic payments accurately using the Shortcuts point of sale systemKnowledge of Medical Program, Medical Director ClinicalProcessing Medicare Billing via PRODA portalSupporting the Practice Manager and Doctor with duties within the clinicHandling client records with total confidentialityExceptional time management skillsDiary management Data entry of new clientsLiaising with Medical/Laser/Skin Care Representatives Retail Skin CareSkin care assessment with clients Skin care product specialist - Cosmeceuticals Implementing, supporting and monitoring of at home skin care treatment programs with clients Maintaining and updating all standard clinic forms including client consent forms, new client questionnaireforms, treatment record sheets.Train, mentor new and existing colleaguesGeneral office administrationMailing, Filing, CouriersSterilising utensils/medical equipment General house-keepingOrdering and restocking office stationery, kitchen and other clinic suppliesRefreshing treatment rooms post treatments Taking Pre and Post photos of clients for practitioners records Fitting clients with compression garments after Sclerotherapy treatmentEnsuring relevant clients have post care packs and necessary information Opening and closing proceduresCreativity to develop social media and marketingMaintaining the clinic's Facebook and Instagram pages/promotional ads/videos Show less

Liaising with customers over the phone, face to face or via emailMaintaining the highest standard in customer serviceData entry Resolve clients issues, aiming for first time solutionConfident cash handling and Eftpos processingBalancing register end of day and rectifying any discrepancies Exceptional time management skills Managing my own diary, appointment setting, rescheduling and confirmationMail management and daily banking Train, mentor new and existing… Show more Liaising with customers over the phone, face to face or via emailMaintaining the highest standard in customer serviceData entry Resolve clients issues, aiming for first time solutionConfident cash handling and Eftpos processingBalancing register end of day and rectifying any discrepancies Exceptional time management skills Managing my own diary, appointment setting, rescheduling and confirmationMail management and daily banking Train, mentor new and existing colleaguesManage rostersMaintain high Workplace, Health & Safety Standards at all timesManage accounts payable and accounts receivable Responsable for invoicing and receiving Faxing, filing, photocopying and scanningMaintaining the highest standard of cleanliness, hygiene and ensure a sterile working environmentManage Payroll for a small team of staffHigh level of negotiation skills when liaising with suppliersStock managementMaintaining the highest standard in confidentiality and at all times use discretion Providing the highest standard in client service excellence, aware that my image is a reflection of my own business, resulting in exemplary representation Show less