Nicole Mcbride Email and Phone Number

registration of patients in multiple emergency departments

Open, close store, Audits, inventory count and control, ship and receiving, employee scheduling, employee observations and coachings, cash handling

Received inbound calls for customers wanting cable, internet, home phone, home security services, and mobile; assisted with transfer, disconnecting, and restarting their services; answered any billing and technical support questions; handled account modifications and upgrades; take payments; handled submitting tickets for serviceability, bankruptcy, and collections; responsible for meeting monthly quota; subject matter expert for operating system; team lead; conduct huddles

Assist customers in buying and selling vehicles; process finance applications; place orders for car transfers; assist with taking cars off-lot to be serviced; participate in vehicle quality walks; set up appointments to assist customers

Answered phone calls and set up appointments for service calls; assisted with setting up daily service routes for drivers; processed, completed and filed new and completed service orders; ordered and distributed parts from manufacturer; processed payment from customers and to manufacturers; set up and maintained budget for purchases and payments

Process and tracking orders for customers; account modifications which include processing and changing payments, shipping method, and canceling and reinstating orders; billing and research

Create, modify, and oversee processes to company staff; Created and assist in managing payroll process; Develop reports on call center performance based on corporate reports; Oversee troubleshooting login issues for the call center; Organize and head meetings to go over Reporting and Login Issues with Supervisors; Responsible for processing terms, promotions, LOAs, or moving agents from one supervisor to another. Supervised a team of 16 agents and was lead supervisor under operations manager; Created employee folder process to better maintain employee information during their time with company; Assisted with processing orders and payments; Required to do billing and research, account modifications, and analysis of consumer accounts; Created a process for creating and managing employee folders; Assisted in Human Resources with interview process and organizing folders, answering phones, inputting payroll into Excel spreadsheet, and sorting payroll checks; Assisted Human Resources with testing new applicants and scheduling interviews. Assisted consumers with managing their accounts and maintaining their service

Required to skip trace, locate, and call customers pertaining to a debt owed. Also, required to set up payment arrangements to best help customers payoff any debt owed.

Assisted accounting department in handling the payroll. Required to type up documents and fax, scan or mail important documents. Assisted in filing and managing the care of several federal and government documents. Keyed and uploaded fixed asset information in to computer software and then created spreadsheets to keep track of information inputted through Excel.

Assisted customers in managing consumer accounts, and making sure all questions and concerns are answered accurately, efficiently, and expeditiously. Handling any technical and sales concerns a customer may have as well as handling special programs. Handling account deactivation and analyzing accounts to figure out what would best suit a customer in order to retain their account with the company. Assisted with training bay for new employees