Nicole Mcglaughlin Email & Phone Number

Carlsbad, California, United States

San Diego County, California, United States

-Visual Merchandising: Expertise in designing impactful jewelry displays, utilizing design principles and trend awareness to enhance store aesthetics.-Inventory & Operations: Proficient in inventory management, sales analysis and process optimization to drive operational efficiency.-Leadership: Strong team leadership, conflict resolution, and customer service skills, with a focus on motivating staff and delivering exceptional customer experiences.-Administrative Management: Goal management, and compliance with policies and regulations.-Communication & Interpersonal: Effective communicator with strong customer relationship management and negotiation skills.-Analytical & Adaptability: Skilled in problem-solving, data analysis, and adapting to market trends and business needs.

San Diego, California, United States

• Direct sales rep developing trusting relationships with current and prospective business accounts by digital, video, and in-person meetings to promote and drive brand awareness, increase utilization, build pipeline, and drive sales. • Specializing in Security with corporate, small and medium business accounts by analyzing current licensing and assessing the best licensing options to improve security, simplify IT management and providing a cost model that is effective for the business. • Collaborate with peers and partners to assess current business standing, implement next steps and create cross-selling opportunities with partners to provide the best overall experience for the customer.• Maintain Dynamics CRM to improve customer experience and drive B2B sales interactions with company visibility to create a seamless customer journey. • Articulates and sells cloud services, platforms, hardware, and software to current and prospective clients to meet solution goals to ensure year over year growth. Primary POC before, during and after to facilitate net-new and repeat revenue. • Evaluate customers’ needs by engaging to determine opportunities within cloud and device solutions while utilizing all tools at disposition.• Collaborate with peers and partners to learn further about internal systems and devices as well as attend external partner events to promote brand awareness and cross-selling opportunities. • DNI Hub sponsor involved in organizing volunteer events for the SD Hub and SoCal. Onboarding Facilitator for new employees, Chris Capp Marquee Event Q&A Facilitator, Pride San Diego Volunteer Coordinator for GLEAM.

San Diego, California, United States

Sales representative at a biotech company that focuses on the maintenance of a book of business enveloping 2600 accounts on a team of four. Responsible for upselling current client orders and building relationships with our indie stores. Also in constant communication with an outside sales team and providing them support. As a New Account Specialist, I am responsible for vetting leads in many stages of the (SF) pipeline. This includes finalizing their accounts, contracts and Opening orders with an emphasis on placing maximum SKUS and higher AOV’s. • New Account Specialist – Close rate: 84% • Salesforce – B2B/B2C• Maintaining highest team KPI’s

San Diego, California, United States

• Responsible for selling and scheduling tours, checking in clients and managing a team of 2-4 daily. • Increased profits significantly by using various sales tactics to secure more direct bookings.• Created new revenue by sourcing items commonly requested by clients to be sold.• Offered online, over the phone and in-person sales and customer service.

San Diego, California, United States

Sales representative with a chameleon-like ability when working in B2C environments. Responsible for pitching a presentation to pre-qualified leads for a minimum of two hours. Used various sales tactics to close deals and secure retention. Ensured contracts process went smoothly.• Average closing Rate Q3: 33% [Industry Standard (10-20%)]• Maintained a high VPG• Top Gun Q3 - $250,000+

San Diego Metropolitan Area

Played an integral role in helping my family restaurant transition from two locations to one during a tough time. I was responsible for managing a staff of 20 including front/back of house employees. During this time I juggled many roles including but not limited to: bookkeeping, payroll, ordering, customer service, reservations, setting up and managing events/parties, scheduling, bartending, serving, hosting, and cooking on the line to name a few. This position really highlighted my adaptability and passion to help those that I love. -Trained team members in successful strategies to meet operational and sales targets.-Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.-Managed multiple projects simultaneously to aid executive leaders.

San Antonio, Texas Metropolitan Area

Co-managed a boutique with a focus on increased revenue and consistent training of sales associates. Implemented organizational efficiencies for ordering and receiving shipments. Trained seasonal sales associates in multiple sales strategies to increase AOV.• Co-managing with the Manager, we increased profits by 65% mid-year 2017. • AOV went up significantly during that time due to strategic sales tactics.• Implemented sales training of new hires.

San Antonio, Texas Metropolitan Area

As a manager in training my focus was on leadership. I encouraged my team to reach daily sales goals by encouragement and example. I was responsible for keeping an eye on sales hourly throughout the day to keep on track for our goal as well as ensuring opening/closing procedures were met. I was also involved in hosting events within the retail space to drive sales and cultivate relationships with our clients. -Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.-Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands.-Upkeep of our ledger daily.

San Antonio, Texas Metropolitan Area

Responsible for resetting the cash drawers in the mornings. This consisted of handling the cash and preparing the deposit with approvals. Furthermore, these resets consisted of admin paperwork as well that was all to be checked within the system. If there was ever a discrepancy it was my obligation to bring it to light and write the employee up. As the office manager, I was also responsible for onboarding any new hires both paperwork and training since I had been trained in most departments by this point in my career with Hobby Lobby. -Responsible for overseeing the 2nd most accurate Inventory in the region. -Managed any task given by Vice President, District Manager or Manger. -Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.-Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.

College Station, Texas, United States

As a crafts department lead, I was responsible for maintaining the department alongside my department head. We had one of the busiest departments in the region. I was responsible for ordering, stocking, and overall maintenance of the department as well as customer service within the store. Relays and displays also became essential in this position.

San Antonio, Texas Metropolitan Area

As team supervisor, I overlooked the immediate customer service team. I was responsible for keeping the team on schedule and aid in the efficiency of checking customers out as well as training new team members that were coming in. Any need the customer service team might request, I would honor to the best of my ability. I was a key holder for the cash drawer and was responsible for picking up the cash bags with management at the end of the night. In my time in this position, I also assisted by plugging any holes in the schedule. In that time I became well versed in all other departments and functions in the company aside from framing. I also at this time became very familiar with resetting merchandising displays and seasonal window displays.

San Antonio, Texas Metropolitan Area

Seasonal employee hired to help aid with customer service, ringing clients up, restocking, and resetting the store. Having found a good fit, seasonal turned into many years within the company. I was able to take a work program at school and work a few more hours in my junior/senior year of school. In that time I became a right hand to the manager. I was placed on the returns register due to my attention to detail and tenacity to stop shrinkage.

Environmental Geoscience

Environmental Geoscience

High School Diploma

Activities and Societies: Peace Club, Teachers Assistant, Theatre, Work Experience Education Program