Nicole Mcgrath Email & Phone Number

Milford, Ct, Us

New Haven, Connecticut, United States

New Haven, Connecticut, United States

New Haven, Connecticut, United States

Serve as the Project Manager for the remote work request process, responsible for end-to-end coordination of the review process, including data management and stakeholder communications. Develop and maintain relationships with HR leadership, Office of General Counsel, Tax, Postdoctoral Affairs, and International Operations and Compliance Committee to foster consistency in review process and application of policies. Implement process improvement plan to enhance efficiency and increase user satisfaction. Project Management and Data Stewardship & Analysis. ● Review remote work request submissions (email/Salesforce), shepherd through the committee evaluation process, and communicate outcomes. Track outcomes and manage follow-up to ensure compliance with required employee record updates. ● Compile data and distribute upon request to support data-informed decision making. Design dashboard style visualizations to identify trends. Utilize compiled data to manage monthly remote work stipend process per negotiated union contract.

Connecticut, United States

• Facilitate A World of Difference training and development workshops/assemblies for local high schools, including students, faculty, administrators, and community partners• Provide 1:1 strategic planning, coaching, and assessment sessions with school leadership to promote effective community engagement with program content and maximize short & long-term positive outcomes

West Haven, Connecticut, United States

• Demonstrated success in recruiting, developing, and leading hybrid/remote teams• Designed/integrated strategic operational infrastructures to build capacity and achieve business goals• Allocated annual $1.8 million budget to meet short terms goals. Developed financial model to support long-term growth. Managed $28 million annual revenue • Managed complex logistics and projects from ideation through rollout and evaluation• Mission-aligned program development and implementation resulting in increased customer retention• Recruited, onboarded, developed, and supervised multi-level, cross-functional staff of 100 team members, including Director-level reports• COVID 19 re-entry/re-opening/recovery expertise. Contributed locally and nationally to COVID 19 strategic planning committees• Spearheaded culture-building initiative as a component of a strategic unit development plan. Resulted in enhanced team engagement & creative problem-solving and increased mission-aligned productivity• Transformed an under-utilized data system into a valuable resource that became a valuable CRM and a strategic driver for capital projects and revenue projections• Designed and implemented a leadership development and community relations campaign for customer-facing staff that garnered media and community praise which created a pipeline for community service and facilitated staff development and retention

• Collaborated with IT leadership to internally develop an interactive, web-based CRM system. Co-designed critical components of the customer interface. Led customer feedback and assessment initiatives to continually improve the user experience.• Contributed to the development of the annual budget. Managed collection of $625k in customer deposits• Recruited, hired, and developed at team of 30 full and part-time staff members• Chaired University committee to evaluate campus facilities, technology, and equipment in alignment with national professional standards• Supervised customer support specialists. Responsible for responding to and resolving elevated customer inquiries and concerns• Founding member of Bias Response Committee and International Coordination Council. Established policies and procedures based upon best practice

Ba, Religion And Philosophy

Graduate Certificate In Emergency Management, Crisis Management And Recovery

Masters, Counseling Psychology