Nicole Mcmasters Email & Phone Number

Cuyahoga County And Canton, Oh

• Investigated, evaluated, and determined coverage and liability decisions for all phase of processing automobile accident claims in accordance with company guidelines.• Negotiate bodily injury settlements setting proper reserves within designated authority.• Communicate complex information to all relevant parties.• Promotions include: Non Injury to Bodily Injury Field; Claims Specialist I to Claims Specialist II; Medicare Claims Representative.• Managed a Pending of 150 Exposures with exposures up to $300,000• Consistently exceeds performance standards set forth by leadership • Display quality customer service skills by establishing rapport, client/member trust and providing a strong closer • Strong technical file handling with exceeding standards • Served as liaison between the BI team and the Senior Leadership Advisory Board by making recommendations to the board which help promote department engagement• Represent Mid West Claim Zone- Claims handling experience in OH, IN, IL, MI, AL, TN, SD, ND, MS, KS, MO, IA, NE and MN.• Was selected and participated in the Leadership Development Program• Served as liaison between the BI team and SIU Team.

• Decision making for the Capital Region.• Responsible to evaluate and process new business and renewal business policies for all lines of insurance by using the Risk Management Policy. • Assist agents with policies and answering their questions to ensure optimum customer satisfaction. • Responsible for all property service agent appeals and new hire training for property services.

Bachelor Of Arts (B.A.), Business, Management, Marketing, And Related Support Services

Education record