• Established an org wide cadence and engagement strategy for the COO org, scaling to full company cadence.• Revamped the performance management structure including the creation of new performance rubrics and cadenced performance and progress conversations.• Managed, enhanced, and executed the company planning processes including FY planning, annual, and quarterly OKR process, and ongoing business review cadence.• Advised departmental restructures and guided the transition through best change management practices.

Responsible for creating, optimizing, and streamlining processes, collaborating closely with cross-functional teams such as engineering, marketing, and sales to align operational strategies with overall product goals. Established key performance indicators, identify areas for improvement, and implement solutions to enhance operational efficiency and productivity within the product organization.

Appointed to a broader business operations role to establish, implement, communicate, evaluate, and continuously improve digital product operations strategy across multiple key areas that collectively improve the end user experience. Support and advise a seven-member cross-functional group.

Spearheaded the daily operations and strategic priorities of the organization’s large-scale school engagement strategy affecting both the national office and 111 individual councils across the United States. Built and led cross-functional teams in developing, implementing, and continuously improving best practice organizational, operational, and project management strategies. Cultivated and sustained strong relationships with educational partners to enhance the footprints and efficacy of girl and volunteer-led programs across the educational spectrum, from pre-school to University age.

Promoted to create and facilitate user testing activities that collectively supported critical digital experience goals. Planned, coordinated, and led council-focused testing activities to gain feedback and make appropriate experience changes. Analyzed outputs and developed strategic recommendations for process-enhancing focus areas.

Recruited to the national office to advance strategic growth initiatives. Coordinated, implemented, evaluated, supported, and improved the organization’s nationwide National Strategy Alignment Toolkit, including developing a full facilitation guide to align strategy and sustainability across all 111 nationwide councils.

Managed and facilitated selected product program training activities for Pennsylvania’s largest girl serving organization spanning nine counties and 40K+ girls served. Co-developed operational support strategies, conducted department forecasting and budgeting, and collaborated with the national office to ensure strategic alignment.

Develop, implement, and update volunteer-focused trainings and supportive curricula.