 Telecommunicator: Answer all emergency and non-emergency calls for service, including 911 calls to a large police department that serves approximately 80,000 citizens. Determine the priority of the call and enter call into a CAD system.  Radio Dispatcher: Evaluate available public safety resources to prioritize and direct officers and other personnel and equipment to calls for service. Dispatch calls for service using a CAD system and providing pertinent information to the officers in a concise professional dictation. Monitor status of officers at all times while on calls for service and ensure their safety at all times.  Customer Service: Build a rapport with all citizens, gain citizens trust by maintaining professional and courteous communications. Answer their questions and resolve their problems to the best of my ability and refer them to appropriate personnel and/or supervisors when necessary.  Administrative Duties: Maintaining confidential records, internal and external correspondence, filing, record keeping, report/data entry and basic computer/software maintenance. Certified in the Missouri Uniformed Law Enforcement System and have five years of experience using the state system for warrant entries, vehicle entries, stolen article entries, running subjects, criminal history checks and any other checks officers need. Training – Selected to be a Communications Training Officer. Responsibilities include training new communications officers, evaluating their performance and progress, mentoring and assisting with the department training program as needed. Completed officer training certification.

 Laboratory: Responsible for daily operation of the in house Federal Drug Testing Laboratory. Responsible for maintaining inventory and ordering all vendor drug testing supplies.  Administrative Duties: Communicated with vendors regarding testing dates, shipping of tests, supplies, and scheduling. Coordinated all scheduling of client drug testing dates with vendors, clients, and the office. Customer Service: Maintained a professional relationship with all vendors and supply companies. Communicated frequently with clients, vendors, and probation staff. Explained cross reactivity and other elements related to drug testing results to probation officers and vendor/counseling personnel.

 Administrative Duties: Entered, audited, processed and filed patient medical records ensuring accuracy. Answered a multi-line telephone, scheduled appointments, and cashiering. Responsible for all inventories, purchasing and maintenance of equipment and medical supplies for a six doctor practice. Worked closely with veterinarians to ensure quality of supplies for the hospital and to ensure all equipment and supplies were meeting the needs of veterinarians and technical staff.  Animal Care: Administered treatment to hospitalized patients, assisted with various aspects of radiology, cytology, blood draws, injections, IV placements, animal restraint, anesthetizing of animals and surgeries. Blood transfusion technician, started a screening of in house animals for blood donations, tracked and tested animals for various blood disorders, diseases, etc. Performed testing including but not limited to typing and cross matching to prepare for transfusions.  Training: Assisted in training new veterinary technicians and kennel assistants. Taught other technicians blood transfusion techniques, and prepared and presented a presentation to hospital staff including the regional director for VCA on transfusions.  Customer Service: Explained procedures and educated clients, answered any questions regarding their pet’s condition and/or surgical procedures. Gained clients trust and built a good rapport with all clients over the years. Provided clients with veterinary nutritional counseling.

 Administrative Duties: Maintained inventory of all medical supplies needed for the SRF-East facility and purchased supplies as needed. Kept medical records and reports for all animals in the facility. Coordinated treatment with laboratory staff and facility personnel. Scheduled procedures coordinating appropriate personnel, supplies, and location.  Animal Care: Monitored health of animals in the SRF-East facility. Maintained general health records, recorded any treatment or special care/monitoring required. Administered treatment to ill animals ensuring their welfare. Performed unsupervised weekend rounds providing medication and monitoring for post-operative patients. Training: Trained laboratory assistants in proper procedure and assisted them in obtaining new research techniques.