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As a seasoned professional, I specialize in business processes, enhancing operational efficiency, and leading teams to achieve organizational objectives with precision and effectiveness. With a solid background in project and operational management, procurement, logistics, and inventory management, I bring a keen eye for detail and a relentless commitment to process improvement and cost-saving initiatives.Throughout my career, I've honed my skills in mentoring staff, managing budgets, and driving continuous improvement through insightful analysis and strategic planning. My ability to identify inefficiencies and implement solutions has consistently resulted in streamlined operations, increased productivity, and reduced costs for my employers.In addition to my operational expertise, I excel in fostering client satisfaction by ensuring seamless execution of projects and adherence to industry standards.My passion for operational excellence extends across various sectors, including manufacturing, healthcare, and construction. Whether it's optimizing production processes, streamlining patient care workflows, or managing complex projects, I thrive on the challenge of driving positive change and making a measurable impact on organizational success.With a proven track record of success in operations management, I am eager to connect with professionals who share my passion for efficiency, effectiveness, and continuous improvement. If you're seeking a management professional to deliver tangible results and drive operational excellence within your organization, I invite you to connect with me. Let's explore how we can collaborate to achieve our mutual goals and objectives in the dynamic field of operations management.
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Operations ManagerAvid Contractors Aug 2023 - Jun 2024United StatesCollaborated with project and property managers, engineers and subcontractors throughout the project development process, including quoting, resource allocation, and material procurement, with budgets ranging from $1K to $150K.Led a team of operations staff, providing guidance, training, and support to ensure optimal performance to meet operational goals.Assisted with HR functions, including employee on-boarding and off-boarding, maintenance of HR records, and management of employee benefits.Collaborated with leadership to establish annual budgets, operational benchmarks, and strategic business objectives.Monitor the operational budget in Smartsheet, encompassing material costs, project expenses, operational costs, vendor and subcontractor payments.Managed the prompt and ensured accurate processing of ACH payments in Quick-Books to maintain optimal cash flow levels.Generated financial reports, assessed operational budgets using key performance indicators (KPIs), to provide insights to executive leadership.Organized project contracts, Certificates of Insurance (COIs), General Liability (GL), and Workers' Compensation insurance for the company and contractors, safeguarding organizational assets and reducing risk.Identified opportunities for operational enhancement and deployed efficient strategies to streamline processes, boost productivity, and elevate overall efficiency. -
Assistant Operations ManagerDiversified Labeling Solutions May 2022 - Aug 2023Duluth, Georgia, United StatesOversaw the efficient management of manufacturing logistics, ensuring prompt project completion and smooth inbound/outbound shipments.Organized client status meetings to guaranteed compliance with quality standards and timely product deliveries, ultimately enhancing client satisfaction.Held meetings with production managers to provide detailed updates, address upcoming needs, and pinpoint areas for enhancement.Directed vendor negotiations, optimizing procurement processes for production departments and reducing cost.Prepared and presented monthly financial reports to executive leadership, detailing departmental expenses and meticulously managing accounts payable/receivables. Worked closely with Accounts Payable to promptly and accurately reconcile invoices, fostering financial transparency and accountability.Assisted with HR functions, including employee on-boarding and off-boarding, maintenance of HR records, and management of employee benefits. -
Operations SupervisorEmergent Testing Lab Mar 2021 - May 2022Atlanta, Georgia, United StatesUtilized strategic scheduling methodologies to optimize provider timetables, thereby increasing patient satisfaction and reducing wait times.Oversaw a substantial database containing more than 10,000 patient records and documents with exceptional organizational proficiency, guaranteeing precision, accessibility, and adherence to HIPAA regulations.Scrutinized financial documentation and meticulously collected patient fees, maintaining financial transparency and accountability standards.Enhanced administrative efficiency by expediting the filing and processing of third-party claims, resulting in prompt reimbursement.Coordinated and managed staff schedules to ensure adequate coverage and smooth workflow.Fostered open communication with staff by conducting monthly meetings and promptly communicating any policy or procedure changes.
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Av Assistant Project ManagerDiversified. Jun 2019 - Dec 2020Peachtree Corners, Georgia, United StatesWorked alongside project managers developing and executing projects, focusing on resource allocation and materials procurement with budgets ranging from 50K to 5M. Oversaw profit and loss management using Dynamics 365 financial reports and data, in addition to other performance indicators, to evaluate project status.Participated in the formulation of operational procedures and strategic business objectives to enhance efficiency and lower operational expenses.Coordinated the projects launches by arranging internal and external kick-off meetings, requirements gathering sessions, and design workshops in close partnership with Project Managers to ensure project objectives are aligned.Aided in creating detailed project timelines and contracts for Audio Visual Deployment Projects, fostering transparency and accountability throughout the project life cycle.Managed internal logistics and workflows to facilitate the seamless implementation of on-boarding projects, optimizing resource allocation and operational effectiveness.Employed SharePoint collaboration sites for efficient project document management, improving team collaboration and document accessibility.Conducted comprehensive project close-out tasks, such as review meetings for deliverables acceptance, documenting achievements, lessons learned, and actionable steps for ongoing enhancement. -
Bcbs Customer Relations SupervisorTtec Holding Inc. Nov 2018 - May 2019United StatesManaged a team of 10+ employees to maintain uniformity in policies, procedures, and operational standards within the designated department. Served as an expert resource for customers, providing clear explanations and guidance on insurance benefits, coverage’s and policy details, while efficiently facilitating communication between customers and insurance carriers.Acted as a proficient resource to the team, providing succinct explanations and guidance on handling of difficult customers. Streamlined communication by promptly handling insurance-related paperwork, preauthorization, and identification cards through email, post, or facsimile, guaranteeing clients had timely access to crucial information. Evaluated employee performance data to identify areas for enhancement and guarantee the attainment of customer service satisfaction and objectives. -
Customer Service RepresentativeTtec Holding Inc. Nov 2017 - Oct 2018United StatesResponsible for handling inquiries from members regarding their health insurance claims, including explaining claim status, addressing concerns about coverage, reviewing claim details, pre-auth verification and resolving any issues that may arise regarding payment or denial of a claim, all while adhering to company policies and procedures
Nicole P. Education Details
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Computer Information Systems -
Business Administration And Management, General
Frequently Asked Questions about Nicole P.
What is Nicole P.'s role at the current company?
Nicole P.'s current role is Operations Management ★ Project Management ★ Financial Management ★ Team Leadership.
What is Nicole P.'s email address?
Nicole P.'s email address is ni****@****ail.com
What schools did Nicole P. attend?
Nicole P. attended Georgia State University - J. Mack Robinson College Of Business, Nassau Community College.
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