Nicole Pullano Email & Phone Number

Chicago, IL, US

Wheaton, IL, US

Canton, Massachusetts, US

Boston, MA, US

Handled escalated payroll/system issues and worked with all at-risk/churn clients. Built out the new escalation / at-risk / churn process and enabled the Employee Cloud department on best practices to better track client feedback and increase our opportunities to save accounts. Managed daily communication for the EC Customer Care Department which consisted.

Boston, MA, US

Assisted in generating quarterly OKRs (Objectives and Key Results) to map out the support team’s success and worked with senior leadership to ensure goals were consistent across the department/company. Cultivated collaboration across departments and encouraged feedback loops internally to ensure objectives were achievable and driven by growth.Interviewed.

Increased employees’ productivity by establishing and monitoring customer care performance indicators, service levels metrics, and goal achievement for the support team. Handled escalated client situations and prevented churn of large company accounts, while tracking incoming service cases and delegating workload across the service team to manage our case.

In-flight payroll processing needs and consultative system expertProvided excellent service and increase customer satisfaction, taking lead on complex issues and troubleshooting to find solutions while supporting clients through payroll processingMember of Stratex Culture Club to help boost employee engagement across the company

US

- Provided insight into the college recruiting process- Handled all game time decisions- Coached top players in the state

Hanover, Maryland, US

- Understood job expectations and company culture at a technical level for hiring purposes- Reviewed resumes and cold-called potential candidates in BioTech Industry- Built and maintained client relationships