Publish Michigan News content and obtain or develop supporting multimedia as necessary; provide performance data and analysisCreate social media and optimize postsAdvise and support social media activities, including content development, user engagement and strategy activities; provide similar support to Michigan Today alumni magazine editorCurate and select content for University gateway page, Michigan News website, and social media in accordance with university and departmental strategic objectivesManage and develop a rotating team of student workers in support of daily activities and student educational objectivesProvide programmatic and digital distribution support for three Michigan News podcastsRan technology for broadcast studio for live and recorded radio and television interviews with faculty experts; currently providing back-up supportConverted existing website with over 10,000 database records and content going back to 1994 to content management system with the assistance of a two-student team; current responsibilities include maintaining and upgrading the CMSServed as a Google Guide to support departmental colleagues during the university's conversion to Google Apps; continuing to provide support for Google Apps, including Drive and GMailServed as Michigan News representative in the Kaltura Video Content Management System Pilot Project, a core member of the cross-campus group Technology and Trends; member of the Web Accessibility Working Group and several other technology-focused groupsCurrently serving as Security Unit Liaison

Planned and developed web-based information about programs and services, in cooperation with campus administrators and academic departments; identified user and technical requirements; provided project management and team leadershipDirected the use of new communications technologies for maximum impact on areas such as recruitment, student and alumni engagement, fund raising, and academic supportCo-chaired Media Services Team, a collaboration among the communications, facilities, and information technology departments; the team provided coordinated digital media services, such as event live-streaming and promotion, to campus constituentsRecommended and documented digital identity policies and procedures; developed supporting digital collateral; monitored existing information for key audiences for quality and brand support

Converted 120 top-level Microsoft FrontPage websites to an open source content management system, working closely with college administrators, the Information Technology department, an external design firm, an external technical firm, and representatives from each academic and administrative unit Ensured that college offerings and branding messages were articulated online clearly, consistently, and engagingly in accordance with identity guide; assisted with development of a writing style guideIdentified and developed economical and innovative digital solutions to support instructional, communications, admissions, and fundraising objectives, including digital signage templates, open source chat software for admissions activities, and travel blogs for off-campus student and faculty trips

Supported departmental website editors, including faculty, staff, and student publishers, by providing technical support and training in specific skills related to website development and maintenanceWorked with Information Technology department representatives to prioritize Web-related software needs to meet communication and instructional objectivesServed as developer and adviser for administrative multimedia projects, including preparation of photos, graphics, audio, and video for both online and traditional print distribution

Identified emerging web and communication technologies; recommended and implemented solutions, including an open source content management system and an online auction fundraiserSupported departmental website editors through group and one-on-one training sessionsMaintained content on several administrative websites

Assisted faculty and staff in using technology to enhance learning experiences for students via one-on-one and group training sessionsSupported faculty in using technology-enhanced classrooms; developed operational documentation of audio/visual equipmentProvided computer hardware and software support for staff and faculty computers via on-site and remote diagnosisMaintained, developed and supported faculty in development and use of course websites

Provided sales and on-site support for Polycom videoconferencing equipmentProvided support for videoconferencing clients

Assisted Computer Information Services Department with maintenance and preparation of computer hardware and software used for instructionProvided technical support for middle school students participating in the Family Independence Agency's after-school education program

Accounting functions including accounts payable and receivable, and QuickBooks database maintenanceDevelopment of marketing materials including trade show exhibits, radio advertising copy writing, graphic and web design, and client communicationsAdministrative functions including customer relations and sub-contractor management

Management functions including customer relations and coordination of garment procurement, art direction, print runs, and shippingSales and marketing functions including web design and search engine optimization